Hybrid Customer Support Specialist - Service & Solutions

DH Pace Company, Inc.; Olathe (KS); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off & holidays

Life insurance

401(k) with employer match

HSA/FSA options

Disability coverage

Job summary

DH Pace Company, Inc. is seeking a Customer Support Representative to join our Contact Center in Olathe, KS. This full-time, in-office position offers a hybrid schedule after the introductory training period, and focuses on delivering exceptional support to residential and commercial customers.

Responsibilities include ticketing, product quoting, resolving inquiries, and coordinating with Dispatch. Strong Excel/CRM skills and communication are essential for success in this teamwork-driven

Qualifications

• High school diploma or equivalent required.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent organization and multitasking abilities, team oriented.

Responsibilities

• Schedule and create accurate and complete service tickets for residential and commercial customers.
• Promote all products and services, quoting accurate pricing when appropriate.
• Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Conduct outbound calls for customer follow-ups as needed.
• Coordinate with Dispatch teams to prioritize and fulfill customer requests.
• Update and maintain accurate records of customer interactions in the ERP system.
• Meet personal/team critical KPIs.
• Follow communication procedures, guidelines, and policies.
• Continuously seek opportunities to improve the customer experience and streamline processes.

Skills

Customer service

Communication skills

Microsoft Office

CRM software

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

DH Pace Company, Inc. is seeking a Customer Support Representative to join our Contact Center in Olathe, KS. This full-time, in-office position offers a hybrid schedule after the introductory training period, and focuses on delivering exceptional support to residential and commercial customers.

Responsibilities include ticketing, product quoting, resolving inquiries, and coordinating with Dispatch. Strong Excel/CRM skills and communication are essential for success in this teamwork-driven