Part -Time Customer Support Representative

Public Partnerships | PPL; United States; On-site; USD 24,000 - 28,000; Part time

Benefits offered by this job

Medical, dental & vision starting Day

401(k) retirement plan

Generous paid time off

Employee Assistance Program

Hybrid opportunity after 6 months

Job summary

Public Partnerships LLC (PPL) is hiring a Part-Time Customer Service Representative for an onsite role in Latham, NY. The schedule is Tuesday–Saturday, 10:00 AM–2:00 PM, totaling 20 hours per week with a $22/hour base and up to 10% performance bonus, plus a $500 retention bonus at 6 months.

Hybrid option after 6 months (2–3 days/week) may be available based on performance. Benefits start Day 1, including medical, dental, vision and 401(k).

Qualifications

• Deliver courteous customer support to a diverse population with empathy.
• Document interactions accurately to meet compliance standards.
• Manage support tickets, email, and mail routing with attention to detail.
• Develop knowledge of program rules and internal systems for issue resolution.
• Demonstrate strong problem-solving and troubleshooting abilities.
• Thrive in a fast-paced environment while prioritizing tasks effectively.

Responsibilities

• Deliver exceptional customer service by handling high-volume inbound and outbound calls with professionalism, empathy, and efficiency
• Communicate clearly and effectively with diverse populations, including individuals with disabilities, ensuring a supportive and inclusive experience
• Accurately document all customer interactions, inquiries, and resolutions to meet audit and compliance standards
• Manage administrative tasks such as support tickets, email, and mail routing while maintaining strong attention to detail
• Develop and maintain in-depth knowledge of program rules, policies, and internal systems to resolve customer inquiries confidently
• Apply strong problem-solving and troubleshooting skills to address customer concerns and deliver timely resolutions
• Thrive in a fast-paced environment by effectively prioritizing tasks, managing time, and maintaining high-quality work standards

Skills

Customer service

High-volume calls

Multilingual

Documentation

Problem solving

Time management

Job description

Part‑Time Customer Service Representative

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

This position has a fixed schedule:

• Tuesday–Saturday
• 10:00 AM–2:00 PM
• 20 hours per week
• Onsite in Latham, NY

At Public Partnerships LLC (PPL), you’ll support New Yorkers with disabilities and chronic health conditions as they manage their care and stay independent at home. You’ll be the friendly, knowledgeable voice people rely on, and we’ll support you with strong benefits, growth opportunities, and a clear path forward!

• Location: Onsite – Latham, NY, 12110
• $22/hour + up to 10% performance bonus
• $500 retention bonus at 6 months based on performance
• Hybrid opportunity after 6 months (2–3 days/week) based on performance
• Medical, dental & vision starting Day 1
• 401(k) retirement plan
• Generous paid time off
• Employee Assistance Program

Schedule Snapshot

• Tuesday–Saturday, 10:00 AM–2:00 PM
• Onsite in Latham, NY

Based on performance, employees become eligible for:

• Shift bidding opportunities
• Hybrid work (2–3 remote days per week)
• Additional schedule options

Language Skills Desired:

We value a diverse, multilingual workforce and encourage candidates who speak any language to apply. This position offers a $1.50/hour bilingual premium.

What You’ll Do

• Deliver exceptional customer service by handling high-volume inbound and outbound calls with professionalism, empathy, and efficiency
• Communicate clearly and effectively with diverse populations, including individuals with disabilities, ensuring a supportive and inclusive experience
• Accurately document all customer interactions, inquiries, and resolutions to meet audit and compliance standards
• Manage administrative tasks such as support tickets, email, and mail routing while maintaining strong attention to detail
• Develop and maintain in-depth knowledge of program rules, policies, and internal systems to resolve customer inquiries confidently
• Apply strong problem-solving and troubleshooting skills to address customer concerns and deliver timely resolutions
• Thrive in a fast-paced environment by effectively prioritizing tasks, managing time, and maintaining high-quality work standards

About PPL

Public Partnerships LLC (PPL) supports people who use long-term care services to self‑direct their care. As the Statewide Fiscal Intermediary for New York’s CDPAP program, PPL helps ensure individuals can live independently with the support they need.

Learn more: https://pplfirst.com/cdpap

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over‑achievers, you’ll enjoy your career with us!