Part -Time Customer Support Representative

Public Partnerships LLC; Latham (NY); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Bonus up to 10%

Retention bonus $500

Hybrid work after 6 months

401(k)

Medical, dental & vision

Generous PTO

Job summary

Public Partnerships LLC is seeking a Part-Time Customer Service Representative in Latham, NY. The role supports New Yorkers with disabilities by delivering exceptional service, handling high-volume calls, and documenting interactions.

The schedule is Tue–Sat, 10:00 AM–2:00 PM, onsite, with a potential hybrid shift after 6 months and a $500 retention bonus at 6 months based on performance. An attractive package includes medical/dental/vision from day 1, a 401(k) retirement plan, generous PTO, and

Qualifications

• Deliver exceptional customer service to high-volume calls.
• Communicate clearly with diverse populations.
• Demonstrate empathy and professionalism in every interaction.
• Maintain accuracy in documenting inquiries and resolutions.
• Manage administrative tasks including support tickets and emails.
• Apply problem-solving to resolve customer concerns promptly.

Responsibilities

• Deliver exceptional customer service by handling high-volume inbound and outbound calls with professionalism, empathy, and efficiency.
• Communicate clearly and effectively with diverse populations, including individuals with disabilities, ensuring a supportive and inclusive experience.
• Accurately document all customer interactions, inquiries, and resolutions to meet audit and compliance standards.
• Manage administrative tasks such as support tickets, email, and mail routing while maintaining strong attention to detail.
• Develop and maintain in-depth knowledge of program rules, policies, and internal systems to resolve customer inquiries confidently.
• Apply strong problem-solving and troubleshooting skills to address customer concerns and deliver timely resolutions.
• Thrive in a fast-paced environment by effectively prioritizing tasks, managing time, and maintaining high-quality work standards.

Skills

Customer service

Communication

Empathy

Time management

Problem solving

Tools

Internal systems

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Part-Time Customer Service RepresentativeThis position has a fixed schedule:Tuesday–Saturday10:00 AM–2:00 PM20 hours per weekOnsite in Latham, NYAt Public Partnerships LLC (PPL), you’ll support New Yorkers with disabilities and chronic health conditions as they manage their care and stay independent at home. You’ll be the friendly, knowledgeable voice people rely on, and we’ll support you with strong benefits, growth opportunities, and a clear path forward!Location: Onsite – Latham, NY, 12110$22/hour + up to 10% performance bonus$500 retention bonus at 6 months based on performanceHybrid opportunity after 6 months (2–3 days/week) based on performanceMedical, dental & vision starting Day 1401(k) retirement planGenerous paid time offEmployee Assistance Program Schedule SnapshotTuesday–Saturday, 10:00 AM–2:00 PMOnsite in Latham, NYBased on performance, employees become eligible for:Shift bidding opportunitiesHybrid work (2–3 remote days per week)Additional schedule options Language Skills Desired: We value a diverse, multilingual workforce and encourage candidates who speak any language to apply. This position offers a $1.50/hour bilingual premium.What You’ll DoDeliver exceptional customer service by handling high-volume inbound and outbound calls with professionalism, empathy, and efficiencyCommunicate clearly and effectively with diverse populations, including individuals with disabilities, ensuring a supportive and inclusive experienceAccurately document all customer interactions, inquiries, and resolutions to meet audit and compliance standardsManage administrative tasks such as support tickets, email, and mail routing while maintaining strong attention to detailDevelop and maintain in-depth knowledge of program rules, policies, and internal systems to resolve customer inquiries confidentlyApply strong problem-solving and troubleshooting skills to address customer concerns and deliver timely resolutionsThrive in a fast-paced environment by effectively prioritizing tasks, managing time, and maintaining high-quality work standardsAbout PPLPublic Partnerships LLC (PPL) supports people who use long-term care services to self-direct their care. As the Statewide Fiscal Intermediary for New York’s CDPAP program, PPL helps ensure individuals can live independently with the support they need.Learn more: https://pplfirst.com/cdpapThe above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classifiedPublic Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!