Support Coordinator

Public Partnerships | PPL; New Jersey; Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental/Vision

401(k)

PTO

EAP

Career growth

Mileage reimbursement

Phone allowance

Job summary

Public Partnerships LLC (PPL) is seeking a Support Coordinator to educate, guide, and assist Medicaid participants in self-directed care. You will visit participants in their homes (up to 60 miles) and help them manage care plans, hire direct care providers, and maintain safe living environments.

You’ll split time between field visits and home-office documentation, collaborating with a dedicated team while using Microsoft Office, CRM tools, and electronic records to stay organized.

Qualifications

• A degree in social work, psychology, or related field preferred.
• Experience supporting vulnerable populations is a plus.
• Strong communication and organizational skills required.

Responsibilities

• Visit participants in their homes (up to 60 miles) to provide guidance and education.
• Assess home environments and help resolve safety concerns.
• Empower participants by helping manage employer responsibilities.
• Organize and manage caseload to maximize impact.
• Collaborate with a field team and use technology to stay organized.

Skills

Strong communication

Interpersonal skills

Multi-tasking

Organizational skills

Driver's license

Reliable internet

Education

Degree in social work / psychology / related field

Tools

Microsoft Office

CRM platforms

Electronic records

Job description

Join Our Team and Make a Difference as a Support Coordinator!

At Public Partnerships LLC (PPL), we are on a mission to empower individuals with disabilities, chronic illnesses, and aging adults to live independently. As the nation’s largest Financial Management Service provider, we help Medicaid recipients take control of their long-term care by choosing and paying for their own support workers and services—allowing them to thrive in their own homes and communities.

If you’re looking for a meaningful career where you can truly impact lives, this is your chance to be part of something bigger!

We are seeking candidates who reside in the state of New Jersey and in the following counties: Hudson, Middlesex, Bergen, Passaic and Union County.

Why Join Us?

• Make a real difference – Help people stay in their homes and lead independent lives.
• Be part of a supportive, mission-driven team – We value collaboration, innovation, and passion.
• Enjoy work-life balance – With a mix of in-home visits and remote work, you’ll have flexibility.
• Competitive pay & benefits – Including medical, dental, vision, 401(k), generous PTO, and more!

Your Role as a Support Coordinator

As a Support Coordinator, you’ll work directly with Medicaid participants in self-directed care programs. Your role is to educate, guide, and support them in managing their care plans, hiring direct care providers, and ensuring their home environment is safe.

You’ll be out in the field meeting participants in their homes for at least 60% of your work hours, ensuring they have the resources they need to remain independent. The rest of your time will be spent completing documentation and connecting with team members from your home office.

What You’ll Do:

• Visit participants in their homes (travel up to 60 miles) to provide guidance and education.
• Assess home environments and help resolve any safety concerns.
• Empower participants by helping them understand and manage their employer responsibilities.
• Organize and manage your caseload efficiently to maximize your impact.
• Collaborate with a dedicated team while working independently in the field.
• Use technology tools like Microsoft Office, CRM platforms, and electronic records to stay organized.

What You Bring to the Table:

• Passion for helping others live independently
• Strong communication & interpersonal skills
• Ability to multi-task, prioritize, and stay organized
• Experience with Microsoft Office and comfort with digital tools
• A valid driver’s license, a reliable vehicle, and a secure internet connection

Preferred:

A degree in social work, psychology, or a related field and 1+ years of experience working with vulnerable populations. Substantial professional experience may be considered in lieu of a formal degree.

What We Offer You:

• First-day medical, dental, and vision insurance – We’ve got you covered!
• Generous Paid Time Off – Because work-life balance matters.
• 401(k) retirement plan – Invest in your future.
• Employee Assistance Program – Supporting you beyond the job.
• Career growth & training opportunities – We invest in your success!
• Mileage reimbursement at the full federal rate – Get reimbursed for eligible travel related to participant home visits.
• Structured travel expectations – Home visit travel is managed within an established mileage cap to support work-life balance and efficient scheduling.
• Monthly cell phone allowance – Receive additional support to help cover business-related mobile usage while working in the field.

Compensation Range: $45,000- $50,000 annual salary

This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.