Part -Time Customer Support Representative

Public Partnerships LLC; New York, Northern (NY, KY); Hybrid; USD 23,000 - 29,000; Part time

Benefits offered by this job

Medical dental & vision

401(k) retirement plan

Generous paid time off

Employee Assistance Program

Hybrid work option after 6 months

Retention bonus

Job summary

Public Partnerships LLC is hiring a Part-Time Customer Service Representative in Latham, NY. Schedule: Tuesday-Saturday 10:00 AM–2:00 PM, 20 hours weekly, onsite. You will support New Yorkers with disabilities, serving as a friendly, knowledgeable voice and documenting interactions for accuracy and compliance.

Benefits include medical/dental/vision from Day 1, 401(k), generous PTO, and performance-based incentives. Hybrid options may arise after six months based on performance.

Qualifications

• Customer service experience preferred.
• Ability to communicate clearly with diverse populations.
• Strong attention to detail and accuracy in documentation.

Responsibilities

• Deliver exceptional customer service by handling high-volume calls with professionalism and empathy.
• Communicate clearly with diverse populations, including individuals with disabilities.
• Document all interactions to meet audit and compliance standards.
• Manage support tickets, email, and mail routing with care and accuracy.
• Develop knowledge of program rules and internal systems to resolve inquiries confidently.

Skills

Customer service

Communication

Empathy

Time management

Problem solving

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business.

Part‑Time Customer Service Representative

This position has a fixed schedule: Tuesday-Saturday 10:00 AM-2:00 PM 20 hours per week.

Onsite in Latham, NY.

At Public Partnerships LLC (PPL), you’ll support New Yorkers with disabilities and chronic health conditions as they manage their care and stay independent at home.

You’ll be the friendly, knowledgeable voice people rely on, and we’ll support you with strong benefits, growth opportunities, and a clear path forward!

Schedule Snapshot

• Tuesday-Saturday, 10:00 AM-2:00 PM
• Onsite in Latham, NY
• Based on performance, employees become eligible for:
  • Shift bidding opportunities
  • Hybrid work (2-3 remote days per week)
  • Additional schedule options

Compensation and Benefits

• $22/hour + up to 10% performance bonus
• $500 retention bonus at 6 months based on performance
• Hybrid opportunity after 6 months (2-3 days/week) based on performance
• Medical, dental & vision starting Day 1
• 401(k) retirement plan
• Generous paid time off
• Employee Assistance Program

Language Skills Desired

• We value a diverse, multilingual workforce and encourage candidates who speak any language to apply.
• $1.50/hour bilingual premium.

What You’ll Do

• Deliver exceptional customer service by handling high-volume inbound and outbound calls with professionalism, empathy, and efficiency.
• Communicate clearly and effectively with diverse populations, including individuals with disabilities, ensuring a supportive and inclusive experience.
• Accurately document all customer interactions, inquiries, and resolutions to meet audit and compliance standards.
• Manage administrative tasks such as support tickets, email, and mail routing while maintaining strong attention to detail.
• Develop and maintain in-depth knowledge of program rules, policies, and internal systems to resolve customer inquiries confidently.
• Apply strong problem-solving and troubleshooting skills to address customer concerns and deliver timely resolutions.
• Thrive in a fast-paced environment by effectively prioritizing tasks, managing time, and maintaining high-quality work standards.

About PPL

Public Partnerships LLC (PPL) supports people who use long-term care services to self‑direct their care. As the Statewide Fiscal Intermediary for New York’s CDPAP program, PPL helps ensure individuals can live independently with the support they need. Learn more: https://pplfirst.com/cdpap.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion.

We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences.

At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications.

We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.

Public Partnerships will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us! Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self‑direct” their own long‑term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state‑approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long‑term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and str… (learn more at https://pplfirst.com/)