Part-Time Customer Success & Support Engineer

Openkrill; United States; Remote; USD 34,000 - 55,000; Part time

Job summary

Sciemo is seeking a part-time Customer Success contractor in the United States. You will own the customer experience end-to-end, including trainings, office hours, and documentation, with a focus on turning feedback into better outcomes for customers.

The role emphasizes a proactive support desk, scalable enablement materials, and a voice of the customer feeding into product decisions. This is a part-time contract role with 20 hours per week.

Qualifications

• Excellent customer-facing communication and training abilities.
• Able to run live trainings and office hours.
• Strong writing to convert questions into clear guides.
• Based in the United States and able to work US business hours.
• Familiar with support ticketing systems and triage.
• Ability to reproduce bugs and investigate errors.

Responsibilities

• Be the customer's point of contact and run their office hours.
• Train and enable customers through virtual trainings and onboarding sessions.
• Own the product's user documentation and knowledge base.
• Run the support desk, triage requests, and manage access issues.
• Turn customer feedback into concrete bug reports and product improvements.
• Advocate for customers and carry their voice into the product.

Skills

Customer communication

Live sessions

Strong writing

US-based

Ticketing system

Bug reproduction

Product sense

Tools

Jira Service Management

Job description

Sciemo is seeking a part-time Customer Success contractor in the United States. You will own the customer experience end-to-end, including trainings, office hours, and documentation, with a focus on turning feedback into better outcomes for customers.

The role emphasizes a proactive support desk, scalable enablement materials, and a voice of the customer feeding into product decisions. This is a part-time contract role with 20 hours per week.