Part-Time Customer Success & Support Engineer

Sciemo, Inc.; United States, Northern America, Americas; Hybrid; USD 28,000 - 55,000; Part time

Job summary

Sciemo, Inc. is hiring a part-time Customer Success professional to own the end-to-end customer experience. You will train customers, run office hours, answer questions, and guide users toward value.

This role emphasizes building great documentation and scalable enablement while preserving a trusted, face-of-Sciemo in client interactions. You will manage the support desk, triage requests, and collaborate with engineering to reproduce issues.

Qualifications

• Excellent customer-facing communication skills, both written and spoken.
• Comfort running live sessions (trainings, office hours).
• Strong writing ability to translate problems into clear guides.
• Based in the United States and able to work US business hours.
• Disciplined with ticketing systems for tracking requests and responses.
• Enough technical fluency to reproduce a bug and understand auth and permissions.
• Able to spot patterns and translate feedback into product ideas.

Responsibilities

• Be the customer's primary contact and run office hours.
• Train and enable customers through virtual trainings and onboarding.
• Own and maintain user documentation for ONE; add articles as needed.
• Run the support desk: triage requests, communicate status, close follow-ups.
• Turn problems into actionable fixes and raise bugs with evidence.
• Represent the voice of the customer to the product team and advocate for needs.

Skills

Excellent customer-facing comms

Live sessions

Strong writing

US-based

Ticketing system discipline

Technical fluency

Pattern recognition

Product sense

Job description

Sciemo, Inc. is hiring a part-time Customer Success professional to own the end-to-end customer experience. You will train customers, run office hours, answer questions, and guide users toward value.

This role emphasizes building great documentation and scalable enablement while preserving a trusted, face-of-Sciemo in client interactions. You will manage the support desk, triage requests, and collaborate with engineering to reproduce issues.