Part-Time Customer Success & Support Engineer

Sciemo; New York (NY); Remote; USD 32,000 - 48,000; Part time

Job summary

Sciemo seeks a part-time Customer Success specialist to own the customer experience from onboarding through ongoing support. You will run client office hours, train users, and champion the voice of the customer to improve guides and the product.

Based in the United States, you’ll work US business hours, manage a support desk, and collaborate with product and engineering to translate feedback into actionable improvements.

Qualifications

• Excellent written and spoken communication with frustrated or learning customers.
• Ability to run live sessions, trainings, and office hours.
• Strong writing to translate problems into clear guides and docs.

Responsibilities

• Be the customer-facing point of contact and run office hours for each client.
• Lead trainings and onboarding sessions to help customers realize value.
• Create and maintain user documentation for ONE and keep it current as product changes.
• Own the customer support queue: triage requests, provide guidance, and communicate status.

Skills

Customer communication

Public speaking

Documentation writing

Product sense

Technical fluency

Pattern recognition

Tools

Jira Service Management

Job description

Sciemo seeks a part-time Customer Success specialist to own the customer experience from onboarding through ongoing support. You will run client office hours, train users, and champion the voice of the customer to improve guides and the product.

Based in the United States, you’ll work US business hours, manage a support desk, and collaborate with product and engineering to translate feedback into actionable improvements.