Part-Time Customer Success & Enablement Coach

Sciemo; United States; Remote; USD 42,000 - 62,000; Part time

Job summary

Sciemo, a New York-based AI company for consumer goods, seeks a part-time Customer Success specialist who will own the customer experience end-to-end, train users, run office hours, answer questions, and carry the customer voice back to the company.

You’ll develop methods for training and communication, run sessions per client, enable customers through virtual trainings, and own the product's user documentation.

Qualifications

• Excellent customer-facing communication, written and spoken.
• Comfort running live sessions — trainings and office hours.
• Strong writing ability to turn problems into guides.
• Based in the United States, able to work US business hours.
• Disciplined with a ticketing system; clear classification is essential.
• Sufficient technical fluency to diagnose bugs and authentication issues.

Responsibilities

• Be the customer's point of contact and run their office hours.
• Train and enable customers through virtual trainings and onboarding.
• Own the product's user documentation and keep it current.
• Run the support desk: triage requests, access issues, and guidance.
• Turn problems into fixes by reproducing and escalating when needed.
• Advocate for customer needs and surface ideas to the product team.

Skills

Customer communication

Public speaking

Technical fluency

Problem solving

Tools

Jira Service Management

Job description

Sciemo, a New York-based AI company for consumer goods, seeks a part-time Customer Success specialist who will own the customer experience end-to-end, train users, run office hours, answer questions, and carry the customer voice back to the company.

You’ll develop methods for training and communication, run sessions per client, enable customers through virtual trainings, and own the product's user documentation.