Part-Time Customer Success Specialist

Filtrous; Poway (CA); On-site; USD 26,000 - 30,000; Part time

Job summary

Filtrous seeks a part-time Customer Support Representative to manage post-sale relationships from onboarding through renewal. You will guide new accounts through onboarding within 30–45 days, ensuring they realize value and stay engaged.

You’ll monitor customer health, drive renewals and identify expansion opportunities while coordinating with Sales, Marketing, and Product teams. This role is in Poway, CA, requiring in-person presence and a collaborative, process-driven mindset.

Qualifications

• Experience with CRM/CSM platforms and data-driven engagement.
• Strong relationship-building and communication skills.
• Highly organized with a process-driven mindset.
• Bachelor’s degree in Business, Communications, Life Sciences, or related field.

Responsibilities

• Onboard Every New Customer for Success: Guide new accounts through onboarding within 30–45 days, setting goals and ensuring value.
• Own Retention and Drive Growth: Maintain 90%+ retention; lead renewals and identify expansion opportunities.
• Monitor Customer Health: Track satisfaction scores and health metrics weekly using CRM/CSM tools.
• Turn Happy Customers into Advocates: Generate case studies, testimonials, and referrals each quarter.
• Manage Accounts Receivable: Track past due accounts and coordinate with teams to resolve balances.
• Place Orders for Customers: Process orders and confirm product details with operations.
• Make Service Calls: Proactively check in with customers to surface needs and deepen relationships.

Skills

Relationship-building

Communication

Data analysis

CRM proficiency

Education

Bachelor’s degree in Business, Communications, Life Sciences, or related field

Tools

HubSpot

Salesforce

Gainsight

ChurnZero

Job description

Filtrous seeks a part-time Customer Support Representative to manage post-sale relationships from onboarding through renewal. You will guide new accounts through onboarding within 30–45 days, ensuring they realize value and stay engaged.

You’ll monitor customer health, drive renewals and identify expansion opportunities while coordinating with Sales, Marketing, and Product teams. This role is in Poway, CA, requiring in-person presence and a collaborative, process-driven mindset.