Part-Time Customer Success Specialist

West Coast Self-Storage Group; Beaverton (OR); Vor Ort; USD 19.000 - 30.000; Teilzeit

Benefits dieser Stelle

401(k)/Roth with matching funds

Annual Profit Sharing

Employee Discount

Referral Program

On-the-Job Training

Promotion Opportunities!

Zusammenfassung

West Coast Self-Storage Group is seeking a part-time Customer Success Specialist to join our team with a weekend-focused schedule. The role features a Friday–Sunday shift (8:00 AM–4:30 PM) and may include additional weekday hours.

You will respond to storage inquiries, assess needs, and assist with reservations across our multi-state network. The position offers a $18.00/hr wage, a quarterly bonus program, and benefits including a 401(k)/Roth with matching funds, profit sharing, and employee

Qualifikationen

• Respond to and follow up on incoming storage inquiries via web chat, SMS, and our 1-800 customer support line.
• Provide exceptional customer service, including assessing customers' storage needs.
• Process and follow up on reservations from direct customer inquiries and third-party storage aggregators.
• Support stores across our 160+ location network spanning 5 states.

Aufgaben

• Respond to and follow up on inquiries via web chat, SMS, and our 1-800 line.
• Assess customers’ storage needs and provide solutions.
• Process reservations from direct inquiries and third-party aggregators.
• Support stores across 160+ locations across 5 states.

Kenntnisse

Multitasking

Customer service mindset

Independent work style

MS Office familiarity

Call center experience

Tools

MS Office

Jobbeschreibung

Description

Are you a people-person who thrives on sales, solving problems, and making customers feel heard? If so, look no further! We're looking for a dependable and enthusiastic Part-time Customer Success Specialist to join our team on a part-time basis!

This role offers a consistent weekend schedule with the opportunity to earn more through our quarterly bonus program.

Schedule & Hours:

Friday - Sunday | 8:00 AM - 4:30 PM

However, with a busy and growing team, there is a strong likelihood of picking up an additional weekday shifts (Up to 7 hours).

Benefits:

• $18.00/hr. with a potential quarterly bonus
• 401(k)/Roth with matching funds
• Annual Profit Sharing
• Employee Discount
• Referral Program
• On-the-Job Training
• Promotion Opportunities!

Day to Day:

• Respond to and follow up on incoming storage inquiries via web chat, SMS, and our 1-800 customer support line
• Provide exceptional customer service, including assessing customers' storage needs
• Process and follow up on reservations from direct customer inquiries and third-party storage aggregators
• Support stores across our 160+ location network spanning 5 states

Requirements:

• Ability to multi-task
• Strong desire to help customers
• Ability to self-manage while working independently
• Familiarity with MS Office products (Excel, Word, Outlook)
• Previous call center experience a plus!

West Coast Self-Storage isn't only a great place to store, but a great place to work as well! We are a fast-growing company looking for thinkers, problem-solvers, and independent-minded people who get their greatest satisfaction from helping others.

To learn more about West Coast Self Storage Group, please visit our website at https://www.westcoastselfstorage.com/about-us/careers/

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION:

West Coast Self-Storage Group (WCSS) is committed to equal opportunity for all employees and applicants. WCSS does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state or federal law.

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.

West Coast Self-Storage Group is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.