Part-Time Customer Service & Sales Specialist (Bonuses)

Hertz; Ontario (CA); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Employee Assistance Program

Discounts - Theme Parks, Gym

Job summary

Hertz is seeking a part-time Customer Service Associate to assist customers with car rentals and related services. You will actively offer products, handle objections, and ensure world-class service.

The role emphasizes teamwork, professional appearance, and accurate documentation while promoting Hertz brand and values. You will manage rentals, returns, and questions, ensuring smooth operations and customer satisfaction.

Qualifications

• Passion for customer service and attention to detail - Goes the extra mile.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency; able to navigate multiple systems while assisting customers.
• Proficiency in English; clear communiquerion.
• Good communication skills (written and oral).
• Work in a fast-paced environment with multiple tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus in a customer-facing environment.

Responsibilities

• Provide world-class customer service by managing the rental process per Hertz policies.
• Welcome each customer with a smile and maintain professional appearance.
• Represent Hertz with appropriate language and behavior.
• Ensure a clean and safe vehicle is provided to every customer.
• Own and resolve issues during the service experience.
• Assist customers by guiding them and resolving service inquiries.
• Assist in queue management to minimize wait times and improve efficiency.
• Use approved sales techniques; offer optional products to meet needs.
• Prepare rental and return documents accurately and completely.
• Review rental parameters and charges with customers.

Skills

Customer service

Self-motivated

Computer proficiency

English proficiency

Communication skills

Fast-paced environment

Time management

Teamwork

Professionalism

Customer focus

Job description

Hertz is seeking a part-time Customer Service Associate to assist customers with car rentals and related services. You will actively offer products, handle objections, and ensure world-class service.

The role emphasizes teamwork, professional appearance, and accurate documentation while promoting Hertz brand and values. You will manage rentals, returns, and questions, ensuring smooth operations and customer satisfaction.