Part Time Customer Service Associate

Hertz; Ontario (CA); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Employee Assistance Program

Discounts - Theme Parks, Gym

Job summary

Hertz is seeking a part-time Customer Service Associate to assist customers with car rentals and related services. You will actively offer products, handle objections, and ensure world-class service.

The role emphasizes teamwork, professional appearance, and accurate documentation while promoting Hertz brand and values. You will manage rentals, returns, and questions, ensuring smooth operations and customer satisfaction.

Qualifications

• Passion for customer service and attention to detail - Goes the extra mile.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency; able to navigate multiple systems while assisting customers.
• Proficiency in English; clear communiquerion.
• Good communication skills (written and oral).
• Work in a fast-paced environment with multiple tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus in a customer-facing environment.

Responsibilities

• Provide world-class customer service by managing the rental process per Hertz policies.
• Welcome each customer with a smile and maintain professional appearance.
• Represent Hertz with appropriate language and behavior.
• Ensure a clean and safe vehicle is provided to every customer.
• Own and resolve issues during the service experience.
• Assist customers by guiding them and resolving service inquiries.
• Assist in queue management to minimize wait times and improve efficiency.
• Use approved sales techniques; offer optional products to meet needs.
• Prepare rental and return documents accurately and completely.
• Review rental parameters and charges with customers.

Skills

Customer service

Self-motivated

Computer proficiency

English proficiency

Communication skills

Fast-paced environment

Time management

Teamwork

Professionalism

Customer focus

Job description

Job Description

The part time Customer Service Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world class customer service and sales support.

What You'll Get

• Hourly Rate is $18.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus Plans: Eligible, Up to 12%
• Bonus: Eligible, Up to 12%
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
• Employee Assistance Program for employees & family
• Perks & Discounts - Theme Park Tickets, Gym Discounts & more

Responsibilities

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment

Additional Requirements

• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran