Part-Time Customer Service Representative - Contact Center

ZIM Integrated Shipping Services Ltd.; Virginia Beach (VA); On-site; USD 17,000 - 25,000; Part time

Job summary

ZIM Integrated Shipping Services Ltd. in Virginia Beach is seeking a Part-Time Customer Service Representative to handle inbound calls related to imports/exports, bookings, and documentation.

The role emphasizes delivering outstanding customer service, accurate information, and careful handling of inquiries. The successful candidate will have a high school diploma or GED, 1–2 years in import/export/operations/logistics, and prior call center experience.

Qualifications

• Demands strong communication and problem-solving abilities.
• Experience handling customer inquiries with empathy and professionalism.
• Ability to manage multiple tasks and stay organized in a fast-paced setting.

Responsibilities

• Manage inbound calls in a timely manner
• Identify customers’ needs, clarify information and provide solutions
• General Customer Service Duties as required for each customer interaction
• Identify and elevate priority issues to appropriate departments
• Follow up on customer interactions when necessary
• Document all call information according to standard operating procedure
• Maintain a high level of professionalism with customers and working to establish a positive rapport with every caller
• Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines
• Any other duties as assigned

Skills

Excellent soft skills

Previous Call center Experience

Education

High school diploma or GED

Job description

Part-Time Customer Service Representative - Contact Center

Main Purpose of the Role

The Customer Service Representative - Call Center will be responsible for the initial contact with our import and export customer. Providing outstanding customer service involves understanding the needs and expectations of our customers and going above and beyond to meet them. This role is responsible for the issuance of export bookings, [WC1.1]questions regarding Imports (Arrival Notice, Last free Day, container status), Release and Documentation (Shipping Instructions, Correctors, Release). [WC2.1]The role responsibilities include, requires patience, empathy, and a deep knowledge of our products and service offerings.

Main Tasks

• Manage inbound calls in a timely manner
• Identify customers’ needs, clarify information and provide solutions
• General Customer Service Duties as required for each customer interaction
• Identify and elevate priority issues to appropriate departments
• Follow up on customer interactions when necessary
• Document all call information according to standard operating procedure
• Maintain a high level of professionalism with customers and working to establish a positive rapport with every caller
• Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines.
• Any other duties as assigned

Requirements

• High school diploma or general education degree (GED)
• One to Two years of Import, Export, Operations or Logistics experience and/or training
• Excellent soft skills
• Previous Call center Experience

I agree that you can keep my data for an extended time period so that it will be easier for you to contact me about job opportunities.

The Customer Service department ensures our customers receive the best experience and personal touch, by defining work processes, conducting professional training, and developing digital tools facilitating business with ZIM.

Our teams work to differentiate ZIM from its competitors as the most customer-centric carrier in the industry.