Logistics Customer Support Specialist (Part-Time)

ZIM Integrated Shipping Services Ltd.; Virginia Beach (VA); On-site; USD 17,000 - 25,000; Part time

Job summary

ZIM Integrated Shipping Services Ltd. in Virginia Beach is seeking a Part-Time Customer Service Representative to handle inbound calls related to imports/exports, bookings, and documentation.

The role emphasizes delivering outstanding customer service, accurate information, and careful handling of inquiries. The successful candidate will have a high school diploma or GED, 1–2 years in import/export/operations/logistics, and prior call center experience.

Qualifications

• Demands strong communication and problem-solving abilities.
• Experience handling customer inquiries with empathy and professionalism.
• Ability to manage multiple tasks and stay organized in a fast-paced setting.

Responsibilities

• Manage inbound calls in a timely manner
• Identify customers’ needs, clarify information and provide solutions
• General Customer Service Duties as required for each customer interaction
• Identify and elevate priority issues to appropriate departments
• Follow up on customer interactions when necessary
• Document all call information according to standard operating procedure
• Maintain a high level of professionalism with customers and working to establish a positive rapport with every caller
• Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines
• Any other duties as assigned

Skills

Excellent soft skills

Previous Call center Experience

Education

High school diploma or GED

Job description

ZIM Integrated Shipping Services Ltd. in Virginia Beach is seeking a Part-Time Customer Service Representative to handle inbound calls related to imports/exports, bookings, and documentation.

The role emphasizes delivering outstanding customer service, accurate information, and careful handling of inquiries. The successful candidate will have a high school diploma or GED, 1–2 years in import/export/operations/logistics, and prior call center experience.