Inside Sales Specialist

ZIM Integrated Shipping Services Ltd.; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

ZIM Integrated Shipping Services Ltd. seeks a proactive sales support professional in Atlanta to assist Account Executives and Management. You will handle quotes, contracts, and credit term requests while maintaining strong customer relationships and CRM data accuracy.

You will generate sales leads, support meetings, and coordinate with multiple teams to ensure timely responses and service excellence for customers in the ocean shipping sector.

Qualifications

• 3–5 years of sales experience in ocean shipping or related industry.
• Four-year college or university program certificate.
• Experience supporting quotes and contracts; CRM and reporting familiarity.

Responsibilities

• Respond to customer requests on rates, service contracts, and general inquiries.
• Prepare reports for Branch Sales Director and Branch VP.
• Prepare information for Account Executive meetings with Branch Sales Director.
• Coordinate with Account Executive and cross-functional teams (Trade, Pricing, BU, Contract Management, Regulatory, Customer Service).
• Generate sales leads from Datamyne/PIERs or other sources.
• Accompany Account Executive on face-to-face customer visits.
• Update CRM with market intelligence, service updates, and customer feedback.

Skills

CRM data entry

Lead generation

Customer relationship

Cross-functional communication

Sales support

Education

Four year college or university program certificate

Tools

Datamyne

PIERs

Job description

Main purpose of the role: As the first line of communication, support Account Executive and Management efficiently and effectively in an effort towards achieving branch and company goals by emphasizing our main features, support the AO on the preparation of quotes and contracts, request credit terms; Support the AO on their preparation for customer meetings as needed.
Major areas of responsibility: Builds and maintains customers’ relationships through prompt service and troubleshooting assistance. Inputs new customer data, other sales data for current and new customers into CRM. Compiles lists of prospective customers for use as sales leads, based on information from CRM sales leads system, market statistics, trade shows, direct email responses, card deck leads, Internet Web sites, and other sources, Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail (to qualify leads for Sales Account Executives).
Main Tasks:

• Support Account Executive and management by responding to customers’ requests regarding, rates, free time, service contracts and all other general requests.
• Prepare reports for Branch Sales Director and Branch VP
• Prepare information for 1:2 with Account Executive and Branch Sales Director
• Communicate with Account Executive, Trade, Pricing, BU, Contract Management, Regulatory, Customer Service and all other cross-functional teams
• Generate sales leads by mining data from Datamyne/PIERs or other public records
• Face to face customer visits with Account Executive
• Communicate closely with Account Executive, Branch Sales Director, Trade/BU and cross-functional teams on market intelligence, service updates, customer challenges and opportunities. Completes required activities and updates in CRM.

Requirements

• Four year college or university program certificate
• Experience: 3 to 5 years sales experience in the ocean shipping or related industry.

Global Sales teams work to fit creative and efficient solutions for ZIM’s customers, varying from huge companies to small businesses, shipping everything from large vehicles to fresh fruit, based on a deep understanding of their unique needs.

Sales work alongside Customer Service and Business Development to create a holistic customer experience.