Customer Service Coordinator - Customs

ZIM Integrated Shipping Services Ltd.; Virginia Beach, Northern (VA, KY); On-site; USD 42,000 - 65,000; Full time

Job summary

ZIM Integrated Shipping Services Ltd. in Virginia Beach, VA is seeking a Customer Service import Customs Coordinator to manage US Customs duties, manifests, amendments, holds and communications with stakeholders.

The role focuses on monitoring submissions, resolving CMS203/CMS205 issues, handling GO holds, and serving as a focal point for US Customs inquiries, while ensuring SLA-compliant responses.

Qualifications

• High School Diploma or GED.
• Two to four years of related experience, or equivalent combination of education and experience.

Responsibilities

• Run daily reports to identify any customs holds and or rejections and handle accordingly.
• Run daily reports to identify cargo slated for General order and handle accordingly.
• Daily monitor data on CMS203 (Conditions Attend) and process accordingly.
• Daily monitor CMS205 (Orphans) and resolve accordingly.
• Weekly monitor the invoice portal to make sure that all invoices are processed timely.
• Monitor the group mailbox for transmission notifications and change requests and handle each accordingly within stated SLA.
• Keep a running tab of all export vessels’ sail dates so that the export manifest can be submitted to US Customs within their guidelines.
• Handle any incoming calls both internally and externally.

Education

High School Diploma or GED

Job description

Main Purpose of the Role:

The Customer Service import Customs Coordinator will be responsible for all duties associated with US Customs which would include but not limited to monitoring the submission of the customs manifest for errors, assisting with any amendments to the customs manifest, processing any holds or exam request, handling G.O requests and serving as the focal point for any issues pertaining to US Customs.

Main Tasks:

• Run daily reports to identify any customs holds and or rejections and handle accordingly
• Run daily reports to identify cargo slated for General order and handle accordingly
• Daily monitor data on CMS203 (Conditions Attend) and process accordingly
• Daily monitor CMS205 (Orphans) and resolve accordingly
• Weekly monitor the invoice portal to make sure that all invoices are processed timely.
• Monitor the group mailbox for transmission notifications and change requests and handle each accordingly within stated SLA
• Keep a running tab of all export vessels’ sail dates so that the export manifest can be submitted to US Customs within their guidelines.
• Handle any incoming calls both internally and externally

Requirements

• High School Diploma or General Education Degree (GED)
• Two to four years of related experience and/or; or equivalent combination of education and experience.

The Customer Service department ensures our customers receive the best experience and personal touch, by defining work processes, conducting professional training, and developing digital tools facilitating business with ZIM.

Our teams work to differentiate ZIM from its competitors as the most customer‑centric carrier in the industry.