Part-time Customer Service Representative

Americas Auto Auction Central Houston Inc; Houston (TX); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Select company benefits

Job summary

America’s Auto Auction (Central Houston) is seeking a Part-time Customer Service Representative in Houston, TX. The role focuses on serving as the primary contact for buyers and sellers, educating customers on auction processes, and resolving issues with internal teams.

The schedule is Tue–Thu 9am–5pm and Fri 9am–1pm. Requires strong communication, problem-solving, and CRM proficiency; prior B2B experience is a plus. Competitive hourly pay and select benefits available for part-time staff.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Experience with B2B customers is a plus.

Responsibilities

• Serves as a primary point of contact for assigned buyers and sellers.
• Builds long-term relationships through regular communication, follow-ups, and proactive outreach.
• Educates customers on auction services, processes, timelines, and policies.
• Identifies customer needs and works internally to provide appropriate solutions.
• Assists customers before, during, and after auction day with questions related to registration, bidding, titles, payments, arbitration, and vehicle services.
• Coordinates with internal departments including Sales, Operations, Arbitration, Accounting, and Title to resolve customer issues.
• Handles customer concerns and complaints professionally, working toward fair and timely resolution.
• Tracks and follows up on open customer requests to ensure timely resolution.
• Escalates complex or sensitive issues to management when appropriate.
• Identifies trends in customer feedback and communicates insights to leadership.
• Accurately documents customer interactions, issues, and resolutions in CRM or auction systems.
• Maintains up-to-date customer records and communication logs.
• Assists with preparing reports related to customer activity, service issues, and satisfaction metrics.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Attention to detail

CRM platforms

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM software

Auction management systems

Microsoft Office Suite

Job description

Description

America's Auto Auction (Central Houston)

2000 Cavalcade Street

Houston, TX 77009

Part-time Customer Service Representative

Growing international auction company! Part-time Customer Service Representative opening!

Rewards for Part-time Customer Service Representative

• $18.00 - $21.00 per hour, based on experience
• Part-time employees may be eligible for select company benefits

Responsibilities of Part-time Customer Service Representative

• Serves as a primary point of contact for assigned buyers and sellers.
• Builds long-term relationships through regular communication, follow-ups, and proactive outreach.
• Educates customers on auction services, processes, timelines, and policies.
• Identifies customer needs and works internally to provide appropriate solutions.
• Assists customers before, during, and after auction day with questions related to registration, bidding, titles, payments, arbitration, and vehicle services.
• Coordinates with internal departments including Sales, Operations, Arbitration, Accounting, and Title to resolve customer issues.
• Handles customer concerns and complaints professionally, working toward fair and timely resolution.
• Tracks and follows up on open customer requests to ensure timely resolution.
• Escalates complex or sensitive issues to management when appropriate.
• Identifies trends in customer feedback and communicates insights to leadership.
• Accurately documents customer interactions, issues, and resolutions in CRM or auction systems.
• Maintains up-to-date customer records and communication logs.
• Assists with preparing reports related to customer activity, service issues, and satisfaction metrics.
• Performs other duties as assigned.

Work Hours for Part-time Customer Service Representative

• Tuesday - Thursday 9am - 5pm
• Friday 9am - 1pm

Requirements

Required Skills/Abilities for Part-time Customer Service Representative

• Ability to deliver professional, courteous, and solution-oriented customer service.
• Strong verbal and written communication skills
• Strong problem-solving skills with the ability to evaluate situations, identify root causes, and recommend effective solutions.
• Comfortable managing multiple customer requests simultaneously while meeting deadlines.
• Excellent organizational and follow-up skills.
• Strong attention to detail to ensure accurate documentation and communication.
• Proficiency with CRM platforms, auction management systems, and Microsoft Office applications.
• Self-motivated with a strong sense of accountability and follow-through.

Education and Experience

• High school diploma or equivalent required.
• Previous experience in customer service, account management, or client support preferred.
• Experience working with B2B customers is a plus.

Physical Requirements

• Office-based role with frequent interaction with customers and internal teams.
• Requires prolonged periods of computer and phone use.
• Occasional lifting of files or materials up to 25 pounds.

America’s is an Equal Employment Opportunity employer.