Part-Time Customer Service Pro — Auctions & B2B Support

Americas Auto Auction Central Houston Inc; Houston (TX); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Select company benefits

Job summary

America’s Auto Auction (Central Houston) is seeking a Part-time Customer Service Representative in Houston, TX. The role focuses on serving as the primary contact for buyers and sellers, educating customers on auction processes, and resolving issues with internal teams.

The schedule is Tue–Thu 9am–5pm and Fri 9am–1pm. Requires strong communication, problem-solving, and CRM proficiency; prior B2B experience is a plus. Competitive hourly pay and select benefits available for part-time staff.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Experience with B2B customers is a plus.

Responsibilities

• Serves as a primary point of contact for assigned buyers and sellers.
• Builds long-term relationships through regular communication, follow-ups, and proactive outreach.
• Educates customers on auction services, processes, timelines, and policies.
• Identifies customer needs and works internally to provide appropriate solutions.
• Assists customers before, during, and after auction day with questions related to registration, bidding, titles, payments, arbitration, and vehicle services.
• Coordinates with internal departments including Sales, Operations, Arbitration, Accounting, and Title to resolve customer issues.
• Handles customer concerns and complaints professionally, working toward fair and timely resolution.
• Tracks and follows up on open customer requests to ensure timely resolution.
• Escalates complex or sensitive issues to management when appropriate.
• Identifies trends in customer feedback and communicates insights to leadership.
• Accurately documents customer interactions, issues, and resolutions in CRM or auction systems.
• Maintains up-to-date customer records and communication logs.
• Assists with preparing reports related to customer activity, service issues, and satisfaction metrics.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Attention to detail

CRM platforms

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM software

Auction management systems

Microsoft Office Suite

Job description

America’s Auto Auction (Central Houston) is seeking a Part-time Customer Service Representative in Houston, TX. The role focuses on serving as the primary contact for buyers and sellers, educating customers on auction processes, and resolving issues with internal teams.

The schedule is Tue–Thu 9am–5pm and Fri 9am–1pm. Requires strong communication, problem-solving, and CRM proficiency; prior B2B experience is a plus. Competitive hourly pay and select benefits available for part-time staff.