Part-Time Customer Service Representative

Lensa; Concord (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking company where you can leverage your customer service skills in a fully remote role. As a key player in this dynamic team, you will handle outbound calls, resolve shareholder concerns, and maintain accurate records. This position not only offers a competitive hourly wage but also a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) retirement plan, and more. If you are passionate about delivering exceptional service and thrive in a remote work environment, this role is perfect for you. Join a team that values your contributions and offers a supportive workplace culture.

Benefits

Medical, Dental & Vision

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Paid Time Off

Qualifications

• 6+ months of customer service and data entry experience required.
• Ability to read and correct grammar; strong English speaking skills.

Responsibilities

• Handle outbound calls courteously and professionally.
• Update database accurately after each call and meet productivity targets.

Skills

Customer Service

Data Entry

Grammar/English Speaking

Education

High School Diploma or GED

Tools

USB Headsets

Dual Monitors

Job description

Ÿ Handle outbound calls within an acceptable time-period in a courteous and professional manner.

Ÿ Strong ability to grasp material and concepts quickly and effectively.

Ÿ Effectively and professionally resolve shareholder concerns.

Ÿ Update database in an accurate and timely manner after each call.

Ÿ Keep up to date on Campaign specifics.

Ÿ Meet all targets for Productivity, Quality, Attendance, and Code of Conduct.

Additional Skills & Qualifications

MUST HAVE:

1. HS Diploma or GED required
2. 6 months+ years of customer service, data entry, etc. experience
3. Ability to read and correct grammar/English speaking

Equipment Requirements:

1. Headsets – need USB headsets (no wireless)
2. Dual monitors will be benefited, but not required
3. Internet Speed: 50 download/ 10 upload

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Feb 21, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.