Part-Time Customer Service Product Manager (Global)

Netflix; Phoenix (AZ); Remote; USD 30,307 - 35,817; Part time

Job summary

Netflix in Phoenix, AZ is seeking a Customer Service Product Manager to lead product management for content and knowledge management systems, defining strategy, roadmaps, and priorities. You will work with customer service teams and engineers to deliver features that improve both client and agent experiences.

You will align with global regions to tailor support experiences and extend PM responsibilities to new tools as business needs arise, embodying the Netflix culture.

Qualifications

• 5+ years of product management experience for consumer or internal use.
• Ability to make data-driven and judgment-based decisions.
• Strong focus on customer and agent experience.
• Proven track record of executing projects improving client and agent experiences.
• Leadership and influence without formal authority.
• Excellent written and verbal communication; cross-functional collaboration.

Responsibilities

• Provide product management leadership for content management and knowledge management systems and related APIs.
• Define strategy, capture requirements, set priorities, identify dependencies, mitigate risks, and create a roadmap.
• Collaborate with CS teams to understand vision and challenges and deliver solutions.
• Lead development and delivery of features with engineering and data science teams.
• Tailor the regional support experience based on differences in expectations across regions.
• Extend PM scope to additional tools as business needs arise.

Job description

Netflix in Phoenix, AZ is seeking a Customer Service Product Manager to lead product management for content and knowledge management systems, defining strategy, roadmaps, and priorities. You will work with customer service teams and engineers to deliver features that improve both client and agent experiences.

You will align with global regions to tailor support experiences and extend PM responsibilities to new tools as business needs arise, embodying the Netflix culture.