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Netflix; Annapolis (MD); On-site; USD 27,552 - 41,328; Full time

Job summary

Netflix is seeking a Product Manager in Annapolis to lead innovation in customer support tools and technologies. The ideal candidate will have over 4 years of product management experience and a strong background in enhancing user experiences.

The role involves collaborating with design, engineering, and analytics teams to deliver high-quality services. Candidates should possess excellent decision-making skills and a customer-focused mindset. A Bachelor’s degree is required.

Qualifications

• 4+ years of experience in product management.
• Ability to make informed decisions based on data and judgment.
• Excellent written and verbal communication skills.

Responsibilities

• Lead product management efforts for knowledge and content management systems.
• Collaborate with functional teams to provide optimal solutions.
• Manage product feature development in close collaboration with engineering teams.

Skills

Product management leadership

Decision making

User experience focus

Collaboration skills

Communication skills

Education

Bachelor's Degree

Tools

KMS/CMS products

Job description

Job Responsibilities

Customer Service salary: $20-30/Hour Company: Netflix Location: Annapolis, USA Educational Requirements: Bachelor's Degree

Over 2 hundred million members international love Netflix. Once they sit down to observe or play, we need to make sure that nothing gets between them and their favorite suggestions, films, and games. And Netflix customer support (CS) is here to assist clients whilst they're in want of assistance. The CS era group sits beneath the CS organization and is responsible for ensuring the right CS tools and technologies are in the area and well-functioning to assist the operation, increase, and scalability of the customer support enterprise now and within the destiny. We're searching for an experienced Product supervisor to guide and manipulate innovation in enhancing the clients, the support sellers, and the CS content method team’s revel in information management & content control structures, in addition to other CS tools and technologies that support our CS business. In this role, you'll want to have the passion and ability to put on a couple of hats, partnering with design, engineering, operations, and analytics groups across the Product and customer support employer as well as our partners to deliver great in elegance platform enjoy.

Duties

• Offer product management leadership for our expertise control & content material management systems which include functions/talents, statistics pipelines, APIs, and integrations.
• Assist define approaches, capture necessities, clarify prioritization, discover dependencies, mitigate dangers and impediments, speak, and create a roadmap.
• Associate with every CS purposeful team to better apprehend their vision and demanding situations and deliver excellent feasible solutions collectively.
• Control the improvement and shipping of product capabilities through near collaboration with our engineering and information scientist teams.
• Understand any variations in guide expectancies in exceptional regions around the sector, and tailor revel in thus.
• Enlarge product control duty to different equipment as business desires present.
• Encompass the particular Netflix subculture

What We’re searching out

• Four+ years of experience in product management for customers or inner-going through merchandise.
• Ability to make hard choices informed by using both information and judgment.
• Deep awareness of turning in an exquisite consumer and agent experience.
• Established document of executing projects that measurably progressed patron and agent experiences.
• Organizational management and have an effect on those without authority
• Extremely good written and verbal exchange abilities: top-notch memos and displays, and potential to build agree with and create collaborative partnerships cross-functionally is extraordinarily essential
• Capability to inspire, encourage and lead designers and engineers
• Earlier enjoy working with KMS/CMS products whether third birthday celebration or in-residence construct
• Prior revel in focusing on customer service
• Prior experience operating on fine control structures is a plus
• Revel in running on worldwide products is likewise useful