Lead Product Manager, Customer Service Tools & CMS

Netflix; Richmond (VA); On-site; USD 51,577,344 - 53,726,400; Full time

Job summary

Netflix in Richmond, USA, seeks an experienced Product Manager to lead and drive innovation in client-, support-, and CS content-management. You will partner with design, engineering, operations, and analytics to deliver a first-class platform experience.

You will manage tools and CMS content, define clear objectives, prioritize roadmaps, and collaborate with CS teams to tailor experiences by market while embracing Netflix culture.

Qualifications

• Five or more years of product management experience for consumer or internal-facing products.
• Strong data-driven decision-making skills.
• Excellent written and verbal communication, including memo writing and presentation ability.
• Experience with CMS/KMS products, whether third-party or in-house.

Responsibilities

• Product management of support tools and content-management systems, including features, analytics pipelines, APIs, and integrations.
• Define objectives, prioritize, identify dependencies, mitigate risks, and create a clear roadmap.
• Partner with CS teams to understand needs and provide solution options.
• Lead development and launch of product features with engineering and data science teams.
• Understand regional service expectations across markets and tailor experiences accordingly.
• Expand product management responsibilities to additional tools as business requirements evolve.

Skills

Product management

Data-driven decision making

Customer experience

Leadership

CMS/KMS experience

Education

Graduation

Job description

Netflix in Richmond, USA, seeks an experienced Product Manager to lead and drive innovation in client-, support-, and CS content-management. You will partner with design, engineering, operations, and analytics to deliver a first-class platform experience.

You will manage tools and CMS content, define clear objectives, prioritize roadmaps, and collaborate with CS teams to tailor experiences by market while embracing Netflix culture.