Part-Time Customer Service Manager — Omnichannel Leader

The Michael's Companies; Cincinnati (OH); On-site; USD 19,286 - 24,108; Part time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

The Michael's Companies is seeking a part-time Customer Service Manager in Cincinnati, Ohio. The successful candidate will lead front-end operations, ensure compliance with company policies, and deliver exceptional customer service. Responsibilities include managing a team, executing omnichannel processes, and assisting with inventory management. Retail management experience is preferred. Benefits include health insurance, paid time off, and employee discounts. Join a company dedicated to creativity and community.

Qualifications

• Preferred retail management experience.
• Ability to lead and manage a team effectively.
• Experience in delivering a customer-centric shopping experience.

Responsibilities

• Deliver a customer-centric shopping experience by managing front-end operations.
• Assist in leading and managing adherence to Standard Operating Procedures (SOPs).
• Train, observe, and coach the customer experience team.

Skills

Retail management experience

Customer service

Team training and development

Job description

The Michael's Companies is seeking a part-time Customer Service Manager in Cincinnati, Ohio. The successful candidate will lead front-end operations, ensure compliance with company policies, and deliver exceptional customer service. Responsibilities include managing a team, executing omnichannel processes, and assisting with inventory management. Retail management experience is preferred. Benefits include health insurance, paid time off, and employee discounts. Join a company dedicated to creativity and community.