Part Time Customer Service Exit Gate

Hertz; Portland (OR); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Employee Assistance Program

Themed discounts

Gym discounts

Park tickets discounts

Job summary

Hertz in Portland, OR is seeking a Part Time Customer Service Exit Gate to greet customers, verify rentals, and maintain security at the lot. You will assist with directions, upsell items, and log vehicles during outages while ensuring smooth operations.

Ideal candidates have 1+ year of customer service, are fluent in English, and can handle stressful situations. The role offers $18.50 per hour plus commission and eligibility for bonuses up to 12% with benefits.

Qualifications

• High School Diploma or Equivalent.
• Prefer 1+ years of customer service experience.

Responsibilities

• Greet customers and complete rental information by scanning and checking the rental agreement.
• Provide optional sales items and disclose rates and terms.
• Maintain location and company security measures to mitigate theft.
• Assist customers with directions and resolve rental/vehicle issues.
• Manually log and release vehicles during outages.

Skills

Customer service

Attention to detail

English proficiency

Data entry

Organizational skills

Security awareness

Communication

Ability to follow directions

Education

High School Diploma or Equivalent

Tools

Handheld scanner

Security equipment

Job description

Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to uphold security standards? If you are a detail-oriented person looking for a career in general security, Hertz is looking for you!

As a Part Time Customer Service Exit Gate your general responsibilities include but are not limited to:

• Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of vehicle
• Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures.
• Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure smooth transition of vehicles exiting through security gate.
• Assist customers with directions, and review and resolve rental contract and vehicle issues.
• Manually log and release vehicles from lot during computer system outages or unavailability.
• Perform related responsibilities as required or assigned.

Educational Background:

• High School Diploma or Equivalent

Professional Experience:

• Prefer 1+ years of customer service experience

Knowledge/Skills:

• Ability to manage stressful and unusual situations while maintaining good customer relations
• Good organizational skills with the ability to write clearly and concisely
• Ability to understand and follow oral and written directions
• Ability to speak and understand English
• Car rental product knowledge and ability to use effective and approved sales techniques, as required
• Ability to type and perform accurate data entry
• Ability to operate radio, security and computer equipment
• Ability to process all paperwork according to policies and procedures

What You’ll Get:

• Hourly Rate is $18.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus Plans: Eligible, Up to 12%
• Bonus: Eligible, Up to 12%
• Benefits: Eligibility and program information can be found here at HertzBenefits.com. To include:
  • Employee Assistance Program for employees & family
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more