Part Time Customer Service Associate I

Baycoast Bank; Fairhaven (MA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Educational assistance

Tuition assistance

Defined Benefit Pension Plan

Employee banking perks

Career advancement opportunities

Job summary

BayCoast Bank is seeking a Customer Service Associate (Part-Time) in Fairhaven, MA. You will be on the front line of our branch, delivering friendly service, handling inquiries, processing transactions, and supporting sales and relationship development.

The role emphasizes teamwork, continuous learning, and a positive customer experience while building skills for a long-term banking career. Evening/weekend availability may be required.

Qualifications

• Customer service experience required or preferred.
• Cash handling experience or comfort with cash transactions.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy.
• Ability to manage multiple tasks in a fast-paced environment.
• Bilingual ability (Portuguese/Spanish) a plus but not required.

Responsibilities

• Serve as the face of the bank, delivering friendly and professional service.
• Handle customer inquiries and resolve issues efficiently.
• Build relationships and identify customer needs.
• Recommend banking products and services and identify referral opportunities.
• Support branch service goals.
• Process customer transactions accurately and efficiently.
• Balance cash and maintain transaction accuracy.
• Assist with ATM, night deposit, and safe deposit functions.
• Participate in team initiatives and training programs.
• Support other departments as needed.
• Contribute to a positive team environment.

Skills

Customer service

Cash handling

Communication

Attention to detail

Multi-tasking

Bilingual (Portuguese/Spanish)

Job description

Customer Service Associate (Part-Time)

Location: Fairhaven, Massachusetts

Start Your Career in Banking

Are you passionate about helping people and delivering great customer service? At BayCoast Bank, we're looking for a Customer Service Associate who enjoys working with customers, solving problems, and being part of a collaborative team.

In this role, you'll be on the front line of our branch, creating positive customer experiences while building valuable skills for a long-term career in banking.

What You'll Do

Customer Service & Engagement

• Serve as the face of the bank, delivering friendly and professional service
• Handle customer inquiries and resolve issues efficiently
• Build relationships and identify customer needs

Sales & Relationship Development

• Recommend banking products and services
• Identify referral opportunities
• Support branch service goals

Transactions & Operations

• Process customer transactions accurately and efficiently
• Balance cash and maintain transaction accuracy
• Assist with ATM, night deposit, and safe deposit functions

Teamwork & Growth

• Participate in team initiatives and training programs
• Support other departments as needed
• Contribute to a positive team environment

What You Bring

• Customer service or cash handling experience
• Strong communication and interpersonal skills
• Attention to detail and accuracy
• Positive attitude and willingness to learn
• Ability to handle multiple tasks in a fast-paced environment
• Bilingual: Portuguese/Spanish a plus but not required

Why Join BayCoast Bank

We are committed to making a meaningful difference for our customers, employees, and community. Our core values:

• Take pride in what you do
• Believe your work matters
• Care about people
• Maintain a positive attitude

Employee Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Educational assistance
• Tuition assistance
• Defined Benefit Pension Plan
• Employee banking perks
• Career advancement opportunities

Work Environment & Requirements

• Ability to lift up to 50 lbs
• May require evenings and weekends
• Reliable transportation may be required