Part Time Customer Service Associate

Hertz; Hebron Estates (KY); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Rental discount

Medical plan

Dental plan

Vision plan

401(k) matching

Parental Leave

Adoption Assistance

Employee Assistance Program

Educational Reimbursement

Pet Insurance

Identity Theft Protection

Theme Park Tickets

Gym discounts

Job summary

The Hertz Corporation is seeking a Part Time Customer Service Associate in Hebron Estates, KY. You will provide standout, first-contact customer service at the counter and act as the primary NPS liaison for the local management team.

You’ll analyze NPS data, coach staff to meet customer needs, and ensure adherence to all company policies while delivering hospitality and professionalism to every guest.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Provides customer service that is above and beyond for customer satisfaction and retention.
• Handles and resolves customer issues at the counter with hospitality and professionalism.
• Serves as the primary NPS liaison for the management team, updating on performance actions related to NPS.
• Analyzes NPS results to determine causes and executes plans to improve guest satisfaction.
• Improves service by guiding employees to understand customer needs and coaching when needed.
• Ensures all corporate policies and procedures are followed by staff.

Skills

Customer service

Oral communication

Written communication

Relationship building

Leadership

Problem solving

Job description

Job Description

The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $17.00/hr

Qualifications

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Benefits and Perks

• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts Theme Park Tickets, Gym Discounts & more

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran