Part Time Customer Service Associate

Hertz; Jacksonville (FL); On-site; USD 12,000 - 21,000; Part time

Benefits offered by this job

Up to 40% off Hertz rentals

Medical, Dental & Vision plans

401(k) employer matching

Paid Parental Leave & Adoption Aid

Employee Assistance Program

Job summary

Hertz in Jacksonville, FL is seeking a Part Time Customer Service Associate to provide outstanding customer service at the counter, resolve issues on first contact, and uphold a culture of hospitality and professionalism. You will act as the primary NPS liaison for management, analyze results, and drive actions to boost guest satisfaction.

Training and coaching will support staff to meet customer needs. The role involves applying corporate policies while delivering high-quality service and

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills

Responsibilities

• Handle first contact resolution and customer interaction at the counter with hospitality.
• Serve as the Net Promoter Score (NPS) liaison for management and communicate performance actions.
• Analyze NPS results and implement plans to improve guest satisfaction.
• Guide and coach employees to understand customer needs and improve service quality.
• Ensure all corporate policies and procedures are followed by staff.

Skills

Customer service

Communication

Leadership

Problem solving

Retail operations

Job description

The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage : $15.00/hr

Qualifications:

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential , Power your Passion!! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more