Customer Service Associate 42388

Hertz; Milwaukee (WI); On-site; USD 41,411,000 - 56,019,000; Full time

Benefits offered by this job

Up to 40% off base Hertz rate

Medical, Dental & Vision plans

401(k) employer matching

Paid Parental Leave & Adoption

Employee Assistance Program

Job summary

Hertz is seeking a Customer Service Associate to deliver outstanding customer service, resolve issues at the counter, and drive guest satisfaction. You will act as the primary NPS liaison for management and help implement actions to improve scores.

The role emphasizes empowerment, hospitality, and professionalism while ensuring adherence to all corporate policies and procedures. Prior customer service and operations experience are highly valued.

Qualifications

• 3+ years in customer service with operations and sales experience.
• Excellent oral and written communication skills.
• Strong relationship-building and leadership abilities.
• Excellent problem-solving and decision-making skills.
• Rental car industry experience is a plus.

Responsibilities

• Handle first contact resolution and the customer interaction experience at the counter.
• Serve as the primary Net Promoter Score (NPS) liaison for management, updating on performance actions.
• Communicate on NPS results and execute plans to improve guest satisfaction.
• Provide guidance, feedback, and coaching to staff to improve service.
• Ensure compliance with all corporate policies and procedures.

Skills

Customer service

Operations experience

Sales experience

Communication skills

Leadership

Problem solving

Job description

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $17.00/hr.

Qualifications:

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills. Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skill.

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more.