Part Time Customer Service and Sales Associate (41690)

Hertz-1; Independence (MO); On-site; USD 20,000 - 29,000; Part time

Job summary

Hertz Local Edition in Independence, MO is seeking a Part Time Customer Service and Sales Associate who will be the brand ambassador, delivering fast, friendly service and professionally selling Hertz products.

Wages are $18.00/hr. This role emphasizes upselling options such as waivers, fuel, and vehicle upgrades, meeting personal sales goals while supporting the team, and handling reservations and post-rental inquiries.

Qualifications

• 1–2 years of customer service and sales experience.
• Fluency in English; other languages welcome.
• Ability to work weekends, holidays, and overtime.
• Valid driver239s license with good standing.
• Comfort with outdoor work and standing for long periods.

Responsibilities

• Effectively communicate and offer ancillary products to enhance the travel experience.
• Sell core products and upsell options like waivers, fuel, and vehicle upgrades.
• Achieve personal sales goals while supporting team goals.
• Convert phone shops to reservations and rentals.
• Create a positive customer service experience by listening to needs.
• Maximize revenue by soliciting bookings after quotes and overcoming objections.
• Assist customers with post-rental inquiries about rental and billing.
• View each contact as a sales opportunity to secure reservations.

Skills

Strong communication

Sales experience

Customer service oriented

Fast-paced environment

Team collaboration

English fluency

Education

High school diploma or equivalent

Job description

The Part Time Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. These sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacements needs.

Wages: $18.00/hr.

Responsibility of aSales and Service Associateincludes:

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
• Convert phone shops to reservations and rentals.
• Creating a positive customer service experience by listening to and identifying customer needs.
• Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service.
• Maximize revenue opportunities with customers by actively soliciting business afterevery rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.

Skills/Experience:

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Have the competitive drive and confidence to succeed in a commission-based environment.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate sales, professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Show proven experience of working well within a team.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Qualified applicants will have the following:

• A valid driver's license with record in good standing.
• Ability to drive and operate vehicles.
• Fluency in English.
• 1-2 years of customer service and sales experience.

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.