Customer Service and Sales Associate 42367

Hertz-1; Charlottesville (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401(k) Retirement Plan

Employee Discounts

Job summary

Hertz-1 in Charlottesville, VA is seeking a Customer Service & Associate to support rental customers with a focus on service and sales excellence. You will help customers with rentals, upsell core products, and ensure a smooth, friendly experience across the interaction lifecycle.

The role is full-time with a starting wage of $17.00 per hour. Work in a fast-paced environment while contributing to a high-performing team and enjoying available benefits.

Qualifications

• Demonstrates strong written and verbal English communication.
• Sales experience and ability to meet personal and team goals.
• Proven customer service background in a fast-paced setting.
• Willingness to work weekends/holidays and overtime as required.
• Ability to drive and operate vehicles if needed.

Responsibilities

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Sell and maximize revenue on core products such as damage waiver and fuel options.
• Achieve personal and team sales goals.
• Work in a fast-paced sales environment delivering quality service.
• Convert phone inquiries to reservations and rentals.
• Provide a positive customer service experience by listening to customer needs.
• Solicit reservations on customer service calls and post-rental inquiries.

Skills

Communication skills

Fluent English

Sales mindset

Team player

Ownership & initiative

Time management

Customer service experience

Flexibility (weekends/holidays)

Job description

Customer Service & Associate

Wages: $17.00/hr.

For full-time opportunities Hertz also provides world class benefits, which include:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• Paid Time Off.
• 401(k) Retirement Plan.
• Employee Discounts.

Responsibility of a Sales and Service Associate includes:

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
• Convert phone shops to reservations and rentals.
• Creating a positive customer service experience by listening to and identifying customer needs.
• Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service.
• Maximize revenue opportunities with customers by actively soliciting business afterevery rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.

Skills/Experience:

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Have the competitive drive and confidence to succeed in a commission-based environment.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate sales, professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Show proven experience of working well within a team.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Qualified applicants will have the following:

• A valid driver's license with record in good standing.
• Ability to drive and operate vehicles.
• Fluency in English.
• 1-2 years of customer service and sales experience.

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.