Customer Service and Sales Associate

Hertz; Cambridge (MA); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Paid Time Off

401(k) Retirement Plan

Employee Discounts

Job summary

The Hertz Local Edition is hiring a Part Time Customer Service and Sales Associate to serve as the brand ambassador, delivering fast, friendly service and selling Hertz products and services to meet travel and replacement needs. This commission-based role offers wage of $16.00 per hour and opportunities in a supportive team environment.

Responsibilities include actively selling ancillary products, meeting personal sales goals, handling reservations, and providing a positive rental experience.

Qualifications

• Valid driver's license with a good driving history.
• Fluency in English.
• 1–2 years of customer service and sales experience.

Responsibilities

• Effectively communicate and offer ancillary products and services to enhance the customer travel experience.
• Sell core products and upsell options (e.g., damage waivers, fuel options).
• Achieve personal sales goals while supporting team goals.
• Work in a fast-paced sales environment delivering helpful service and rental experience.
• Convert inquiries into reservations and rentals.
• Identify customer needs and maintain a positive service experience.
• Maximize revenue by following up after rate quotes and addressing objections.
• Assist customers with post-rental inquiries about rental and billing.

Skills

Communication skills

Sales experience

Customer service

Teamwork

Time management

English fluency

Weekend/holiday shifts

Outdoor work

Standing long periods

Job description

Job Description
The

Job Description
The Part Time Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacements needs.
Wages: $16.00/hr.
For full-time opportunities Hertz also provides world class benefits, which include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Employee Discounts

Responsibility Of a Sales And Service Associate Includes

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
• Convert phone shops to reservations and rentals
• Creating a positive customer service experience by listening to and identifying customer needs
• Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
• Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.

Skills/Experience

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Have the competitive drive and confidence to succeed in a commission-based environment.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate sales, professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Show proven experience of working well within a team.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Qualified Applicants Will Have The Following

• A valid driver's license with record in good standing
• Ability to drive and operate vehicles
• Fluency in English
• 1-2 years of customer service and sales experience.

Physical Requirements

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.

*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. An employer that violates this law may be subject to fines and/or a private right of action for $500 in statutory damages “for each such violation,” among other things.

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About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran