Part-Time Customer Service Advocate II — 11am–3pm

Pgba, Llc; Florence (SC); On-site; USD 21,000 - 28,000; Part time

Job summary

BlueCross BlueShield of South Carolina is hiring a part-time Customer Service Advocate II for the Florence, SC office. You will handle routine inquiries about claims and appeals, identify errors, and perform necessary adjustments and reprocessing.

The role requires strong communication skills and attention to confidentiality, with training five weeks prior to regular shifts. Hours are 11:00am–3:00pm, Monday–Friday, with on-site work at 200 North Dozier Boulevard, Florence, SC.

Qualifications

• High School Diploma or equivalent required.
• 2 years of customer service experience OR 1 year of claims/appeals processing plus 1 year of customer service.
• Strong written and verbal communication skills; good spelling and grammar.

Responsibilities

• Respond to telephone inquiries and routine correspondence about claims or appeals.
• Identify incorrectly processed claims and perform adjustments or reprocessing.
• Refer complex issues to a lead or manager; document and process recoupments as needed.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

BlueCross BlueShield of South Carolina is hiring a part-time Customer Service Advocate II for the Florence, SC office. You will handle routine inquiries about claims and appeals, identify errors, and perform necessary adjustments and reprocessing.

The role requires strong communication skills and attention to confidentiality, with training five weeks prior to regular shifts. Hours are 11:00am–3:00pm, Monday–Friday, with on-site work at 200 North Dozier Boulevard, Florence, SC.