Bilingual Customer Support Advocate (Spanish/English)

Southcarolinablues; Florence (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Subsidized health plans, dental and視on

401k retirement savings plan with 公司匹配

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers

Education Assistance

Service Recognition

National discounts

Job summary

BlueCross BlueShield of South Carolina is seeking a bilingual Customer Service Phone Advocate for an on-site role in Florence, SC. The position involves handling telephone inquiries, providing accurate responses, and coordinating with internal teams to resolve issues.

The role includes training responsibilities and a focus on customer satisfaction. Qualifications include a high school diploma and bilingual fluency (English/Spanish); one year of claims processing or customer service experience,

Qualifications

• Bilingual English/Spanish required.
• 1 year of claims processing or customer service experience OR Bachelor's degree in lieu of work experience.
• Excellent verbal and written communication; strong spelling, punctuation and grammar.

Responsibilities

• Provide prompt, accurate, courteous responses to telephone inquiries and written requests.
• Document inquiries and coordinate with other departments to resolve problems.
• Assist with training of new employees and cross-training of coworkers.

Skills

Bilingual English/Spanish

Verbal and written communication

Work under pressure

Multitasking

Education

High School Diploma or equivalent

Tools

CRM systems

Job description

BlueCross BlueShield of South Carolina is seeking a bilingual Customer Service Phone Advocate for an on-site role in Florence, SC. The position involves handling telephone inquiries, providing accurate responses, and coordinating with internal teams to resolve issues.

The role includes training responsibilities and a focus on customer satisfaction. Qualifications include a high school diploma and bilingual fluency (English/Spanish); one year of claims processing or customer service experience,