Part-Time Customer Service & Admin Coordinator

RWC Group - Anchorage; Anchorage (AK); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Competitive wages

Flexible schedule

Paid time off & holidays

401k match

Job summary

RWC Group is seeking a part-time Customer Service Coordinator to join our Anchorage team. This role serves as the first point of contact for rental, lease, and contracted maintenance customers, handling calls, emails, and in-person inquiries while supporting administrative tasks.

Ideal candidates are organized, reliable, and customer-focused, proficient with Microsoft Office and Google Apps, and able to follow DOT and maintenance procedures. Flexible morning schedule available.

Qualifications

• Neat, organized, and detail-oriented, especially with filing and recordkeeping.
• Excellent verbal and written communication skills.
• Self-motivated and professional demeanor.
• Strong team player with a dedication to customer and service excellence.
• Proficient with Microsoft Word, Excel, Outlook, and Google Apps (including Sheets).
• Able to learn and consistently follow DOT, maintenance, and administrative procedures.
• High school diploma or equivalent required.
• Valid driver's license required.

Responsibilities

• Greet and assist rental, lease, and contracted maintenance customers via phone, email, and in person, serving as a key point of contact for the office
• Answer incoming calls and route inquiries appropriately
• Book truck rental reservations for commercial customers
• Assist with processing shop repair orders
• Assist with management of customer insurance documentation
• Maintain and file all paperwork, including DOT records, in proper chronological order to ensure ongoing fleet compliance
• Assist with scheduling maintenance appointments with customers for their fleet vehicles
• Conduct inbound/outbound inspections of trucks
• Other administrative duties as assigned

Skills

Organization

Communication

Professional demeanor

Teamwork

Microsoft Office

DOT procedures

Driver's license

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Google Sheets

Google Apps

Job description

RWC Group is seeking a part-time Customer Service Coordinator to join our Anchorage team. This role serves as the first point of contact for rental, lease, and contracted maintenance customers, handling calls, emails, and in-person inquiries while supporting administrative tasks.

Ideal candidates are organized, reliable, and customer-focused, proficient with Microsoft Office and Google Apps, and able to follow DOT and maintenance procedures. Flexible morning schedule available.