Part Time Customer Service Admin

FST Logistics, Inc.; Dublin (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

FST Logistics, Inc. in Dublin, OH is seeking a CSR Administrator to support the Transportation Customer Service function. You will perform data entry, generate daily reports for customer accounts, and serve as a liaison to the operator line to route calls.

The role emphasizes accurate data handling, adherence to processes, and collaboration with cross-functional teams across warehouse and transportation divisions. Prior logistics exposure is preferred.

Qualifications

• Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative.
• Take ownership of your Duty to Communicate all required and relevant information.
• Minimum 1 year of logistics industry experience preferred.
• Proven accuracy in reporting and data entry.
• Strong written and verbal communication.
• Intermediate Word, Excel, and Outlook experience.
• Strong collaboration to work as OneFST.
• Critical and broad thinking for the good of the organization.

Responsibilities

• Assist in high-level administrative duties supporting Transportation Customer Service.
• Serve as supplemental contact for customers on general inquiries or questions.
• Primary function includes accurate data entry and daily account reports.
• Support operator line by answering and directing calls to personnel.
• Communicate and elevate information; collaborate with cross-functional FST teams.
• Adhere to defined business processes and utilize all technology platforms as defined by FST.
• Understand contractual details and expirations; collaborate with cross-functional teams.

Skills

Reliability traits

Ownership & communication

Multi-tasking

Written & verbal communication

Team collaboration

Critical thinking

Tools

Word

Excel

Outlook

Job description

FST Logistics | Corporate Office
Dublin, OH, USA

Description

Responsibilities:

• Responsible for high-level administrative duties that assist in the operational function of the Transportation Customer Service Department
• The role serves as a supplemental contact for our customers regarding general inquiries, concerns, or questions
• The primary functions of a CSR Administrator are focused on accurate data entry and executing daily reports for various customer accounts
• Serve as support to the operator line by answering and directing calls to appropriate personnel
• Communicate and elevate information as necessary and collaborate with cross-functional FST teams across the warehouse and transportation divisions
• You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST
• Understand contractual agreement details and expirations and collaborate with cross functional FST teams.

Requirements:

• Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative
• Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers
• A minimum of 1 year of logistics industry experience preferred
• Proven accuracy in reporting and data entry
• Strong ability to manage multiple tasks with interruption
• Strong written and verbal communication
• Intermediate Word, Excel, and Outlook experience
• Strong collaboration to work as OneFST
• Critical and broad thinking for the good of the organization

Disclaimer:

This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employment

FST Logistics is an equal opportunity employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.