Customer Service Representative Lead

ODW Logistics, Inc; Lockbourne (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

ODW Logistics, Inc. is seeking a Customer Service Representative to handle administrative duties related to receiving, storing, maintaining, shipping and invoicing of our customer inventory.

The CSR works directly with the warehouse leadership team, employees and customers. The role focuses on processing shipping and receiving documents, maintaining customer data in the Warehouse Management System, and coordinating with transportation and vendors to ensure accurate, timely service.

Qualifications

• 1–2+ years of customer service or related experience preferred.
• High School diploma or equivalent education/work experience preferred.
• Proficiency in Microsoft Office tools, data entry and internet application experience preferred.
• Previous experience with Warehouse Management System (AS400) preferred.

Responsibilities

• Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.).
• Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face).
• Manage customer information using Warehouse Management System and Microsoft Office tools.
• Monitor damaged and/or on-hold product, notify vendors and work with OFRs.
• Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes.
• Research, resolve and communicate customer, inventory, order and inbounds discrepancies.
• Complete daily and/or monthly customer reporting documentation.
• All other duties as assigned.

Skills

Customer service

Communication

Teamwork

Time management

Education

High School diploma

Tools

Microsoft Office

AS400

Warehouse Management System

Job description

Position Summary

The Customer Service Representative (CSR) handles all administrative duties relating to the receiving, storing, maintaining, shipping and invoicing of our customer’s inventory. The CSR works directly with the warehouse leadership team, employees and customers.

• Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
• Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)
• Manage customer information using Warehouse Management System and Microsoft Office tools
• Monitor damaged and/or on-hold product, notify vendors and work with OFRs
• Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes
• Research, resolve and communicate customer, inventory, order and inbounds discrepancies
• Complete daily and/or monthly customer reporting documentation
• All other duties as assigned

Essential Responsibilities

• Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
• Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)
• Manage customer information using Warehouse Management System and Microsoft Office tools
• Monitor damaged and/or on-hold product, notify vendors and work with OFRs
• Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes
• Research, resolve and communicate customer, inventory, order and inbounds discrepancies
• Complete daily and/or monthly customer reporting documentation
• All other duties as assigned

Education & Experience

• 1 – 2+ years of customer service or related experience preferred
• High School diploma or equivalent education/work experience preferred
• Proficiency in Microsoft Office tools, data entry and internet application experience preferred
• Previous experience with Warehouse Management System (AS400) preferred

Capabilities

• Ability to work in a fast-paced, team-oriented environment
• Excellent verbal and written communication skills
• Patience and adaptability
• Conflict resolution and technical proficiency
• Problem-solving and time management skills

Physical & Mental Requirements

While performing the duties of this job, the employee requires the ability to:

• Hear, read and comprehend, write and communicate
• Continuously sit, type and perform repetitive wrist motion
• Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OUR VALUES

Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect | Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

EQUAL OPPORTUNITY EMPLOYER

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.