Part-Time Customer Relations Representative

Lithia Motors; Tampa (FL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

401(k) Retirement Plan

Employee Stock Purchase Plan

Job summary

Elder Ford of Tampa is seeking a friendly Customer Relations Representative to be the first point of contact, handling front-desk duties and supporting the dealership in delivering an exceptional customer experience.

The role requires strong communication skills, ability to multi-task, and a professional attitude. Part-time schedule includes evenings, weekends, and holidays.

Qualifications

• Experience in receptionist, customer service, or front-desk roles is preferred.
• Excellent verbal and written communication skills.
• Professional, friendly demeanor with a customer-first mindset.
• Ability to multitask in a fast-paced dealership environment.

Responsibilities

• Greet and assist customers entering the showroom in a welcoming manner.
• Answer, screen, and direct incoming calls promptly and accurately.
• Take and distribute messages to appropriate team members.
• Page employees as requested by customers in person or by phone.
• Assist customers, sales staff, and service with general inquiries.
• Support customer-focused programs that enhance the experience.
• Help monitor and maintain customer satisfaction standards.
• Ensure customer service processes meet manufacturer requirements.
• Perform administrative duties and maintain a clean reception area.

Skills

Customer service

Reception

Multitasking

MS Office

Time management

Tools

Microsoft Office Suite

Job description

Dealership: L0499 Elder Ford of Tampa Customer Relations Representative (Part-Time)

Elder Ford of Tampa Are you a customer service professional who enjoys working with people in a fast-paced environment? Elder Ford of Tampa is looking for a friendly, professional, and customer-focused Customer Relations Representative to serve as the first point of contact for our customers. While this role encompasses traditional receptionist responsibilities, it goes beyond the front desk by helping create an exceptional customer experience throughout the dealership. As a Customer Relations Representative, you will be customer-facing, assist multiple guests at once, manage inbound communications, and support dealership leadership in delivering outstanding service. This position plays a key role in maintaining the dealership's reputation and ensuring every customer receives a positive experience.

What You'll Do

• Greet and assist customers entering the showroom in a friendly, professional, and welcoming manner.
• Answer, screen, and direct incoming phone calls promptly and accurately.
• Take and distribute messages to the appropriate team members.
• Page employees as requested by customers in person or over the phone.
• Assist customers, sales staff, and service personnel with general inquiries.
• Support customer-focused programs and initiatives that enhance the customer experience.
• Assist management with monitoring and maintaining customer satisfaction standards.
• Help ensure customer service processes and manufacturer-related customer satisfaction requirements are met.
• Assist the Office Manager and General Manager with administrative and clerical duties as needed.
• Maintain a clean, organized, and professional reception area and showroom.
• Utilize dealership systems and Microsoft Office applications to support daily operations.
• Perform other duties as assigned to support dealership operations.
• Work a flexible part-time schedule, including evenings, nights, weekends, and holidays as needed.

What You'll Bring

• Previous receptionist, customer service, administrative, or customer relations experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service mindset with a professional and positive attitude.
• Ability to multitask and remain organized in a fast-paced dealership environment.
• Strong attention to detail and sense of urgency.
• Basic to intermediate computer skills, including Microsoft Office Suite (Word, Excel, Outlook).
• Ability to manage time effectively and prioritize responsibilities.
• Team-oriented with the ability to work effectively with customers and dealership staff.
• Reliable attendance and flexibility to work nights and weekends.
• Valid driver's license and acceptable driving record preferred.

We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!