Customer Experience Specialist - Part-Time Weekends

Ingka External; Pittsburgh (Allegheny County); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Paid time off

Healthcare options

Dental and vision plans

Retirement plans

Co-worker discount

Telehealth

Job summary

IKEA in Pittsburgh is seeking a part-time team member to deliver a positive customer experience through accurate transactions and attentive service. You will meet customer needs, build loyalty, and create emotional connections during the shopping journey.

The role involves assisting with handouts, offering services, and guiding returns with a smooth, data-minded approach. Weekend availability may be required; background check may apply.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Sales experience

Job description

IKEA in Pittsburgh is seeking a part-time team member to deliver a positive customer experience through accurate transactions and attentive service. You will meet customer needs, build loyalty, and create emotional connections during the shopping journey.

The role involves assisting with handouts, offering services, and guiding returns with a smooth, data-minded approach. Weekend availability may be required; background check may apply.