Customer Experience & Returns Specialist

IKEA; Bolingbrook (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

IKEA in Bolingbrook, IL is seeking a retail associate to help ensure accurate transactions and a positive customer journey. You will assist customers, process orders, and support handout and return experiences, contributing to a smooth shopping experience.

The role requires strong customer service skills, the ability to solve problems, and weekend/evening availability in a retail setting. Store location may relocate to Naperville around Oct 2027.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Job description

IKEA in Bolingbrook, IL is seeking a retail associate to help ensure accurate transactions and a positive customer journey. You will assist customers, process orders, and support handout and return experiences, contributing to a smooth shopping experience.

The role requires strong customer service skills, the ability to solve problems, and weekend/evening availability in a retail setting. Store location may relocate to Naperville around Oct 2027.