Part time Customer Experience Manager

Michael's; Sparks (NV); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated leader to enhance the customer shopping experience in a dynamic retail environment. This role involves managing front-end operations, ensuring compliance with company standards, and fostering a customer-centric atmosphere. You will lead a team to achieve key performance indicators while promoting a positive store culture. With a focus on training and development, you'll play a crucial role in onboarding new team members and executing in-store events. If you thrive in a fast-paced environment and are passionate about retail, this opportunity is perfect for you.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management preferred.
• Ability to lead and manage a team effectively.

Responsibilities

• Manage front-end operations and customer service.
• Assist Store Manager in compliance with SOPs and policies.
• Train and coach customer experience team.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Store - SPARKS, NV

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others respectfully; promote a positive image; serve as a role model
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking to ensure standards and budget adherence
14. Manage shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Experience required: Retail management experience preferred

Physical Requirements & Work Environment

• Ability to stand for long periods
• Move throughout the store
• Bending, lifting, reaching, stretching; lifting heavy boxes; using ladders
• Work in climate-controlled and outdoor environments; some work hours include nights, weekends, and early mornings

Legal & Equal Opportunity Statements

Applicants must meet legal requirements. Michaels prioritizes team member wellbeing with benefits including health insurance, paid time off, tuition assistance, discounts, and more. We are an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.