Part Time Nights and Weekend Customer Experience Manager

Michaels Stores; White Marsh (MD); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Part Time Nights and Weekend Customer Experience Manager to enhance customer satisfaction and operational efficiency. This role involves managing front-end operations, leading a dedicated team, and ensuring a positive shopping experience. You will be responsible for coaching team members, executing in-store events, and maintaining high standards of service. If you are passionate about retail and customer engagement, this is an exciting opportunity to make a significant impact in a vibrant store environment.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management and customer service is preferred.
• Ability to coach and develop team members effectively.

Responsibilities

• Manage front-end operations and ensure compliance with store standards.
• Lead in-store events and omnichannel initiatives to enhance customer experience.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Education

High School Diploma

Retail Management Certification

Job description

Part Time Nights and Weekend Customer Experience Manager

Join us to apply for the Part Time Nights and Weekend Customer Experience Manager role at Michaels Stores.

Location: Store - BALT-WHITEMARSH, MD

Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, maintaining store recovery standards, and providing friendly customer service.

Key Responsibilities:

1. Assist Store Manager in adhering to SOPs and company policies, ensuring legal compliance and store standards.
2. Follow front end policies, meet KPIs, and manage team performance.
3. Plan and execute in-store events and classes.
4. Lead omnichannel initiatives.
5. Manage shrink, safety, and inventory processes, including RTV and ASN activities.
6. Support onboarding and training of new team members.
7. Coach and develop the customer experience team, participate in performance management, and support talent development.
8. Serve as Manager on Duty.
9. Promote a positive, respectful environment and model organizational values.
10. Assist customers, help locate products, and provide solutions.
11. Participate in truck unloading and stocking, ensuring standards and budgets are met.
12. Cross-train in Custom Framing sales and production.
13. In stores without a Framing Manager, lead high-quality custom framing delivery, planning and managing workload in partnership with the Store Manager.

Preferred Knowledge/Skills/Abilities:

Retail management experience preferred.

Physical Requirements & Work Environment:

• Ability to stand for long periods, move throughout the store, and perform physical tasks such as bending, lifting, and reaching.
• Work includes nights, weekends, early mornings, and some outdoor activities.

Additional Information:

Applicants must meet legal requirements. Michaels is committed to diversity, inclusion, and providing reasonable accommodations for individuals with disabilities.

Our benefits include health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer and promotes full inclusion of all qualified individuals.