Part time Customer Experience Manager

Michaels Stores; Sparks (NV); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Store Manager to enhance customer experiences and lead front-end operations. This role involves managing a team, ensuring compliance with company standards, and delivering exceptional service. You'll have the opportunity to plan engaging in-store events and contribute to a positive shopping environment. With a focus on creativity and community, this position offers a chance to make a significant impact in a dynamic retail setting. Join a company that values team wellbeing and creativity, and be part of a mission to fuel the joy of creativity.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail management experience preferred.
• Ability to lead and coach a team effectively.

Responsibilities

• Manage front-end operations and ensure compliance with policies.
• Train and develop team members for optimal performance.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Store - SPARKS, NV

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding of new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact respectfully with others; remain positive even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking to ensure standards are met within budget
14. Manage and execute shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, planning and managing workload with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience: Retail management experience preferred

Physical Requirements

Work Environment

• Ability to stand for long periods
• Move throughout the store
• Bend, lift, carry, reach, and stretch regularly
• Lifting heavy boxes and using ladders or similar equipment to access high shelves
• Contact supervisor for accommodations if needed

• Work in a retail setting caring for customers; climate-controlled areas; some outdoor work; work hours include nights, weekends, early mornings

Applicants must meet legal requirements

Company Overview

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. Michaels also owns Artistree and MakerPlace by Michaels. Founded in 1973, headquartered in Irving, Texas, Michaels is the best place for all things creative.

We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, employee discounts, and more. Visit mikbenefits.com for details.

Michaels is an Equal Opportunity Employer. We are committed to full inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.