Part-Time Customer Experience Manager

Michaels Stores; Rock Hill (SC); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Part-Time Customer Experience Manager to enhance the shopping experience in Rock Hill. This role involves leading front-end operations, ensuring compliance with company standards, and delivering exceptional customer service. You will be responsible for managing the team, executing in-store events, and maintaining store recovery standards. If you are passionate about retail and customer engagement, this opportunity allows you to make a meaningful impact while working in a dynamic environment.

Qualifications

• Experience in retail management preferred.
• Ability to train and develop team members.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and Company programs.
• Manage front-end operations and achieve KPIs.
• Train and coach the customer experience team.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Cash Reconciliation

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Join to apply for the Part-Time Customer Experience Manager role at Michaels Stores.

Store - CHLT-ROCK HILL, SC

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Provide friendly customer service.

Responsibilities include:

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
2. Ensure all front end policies and procedures are followed; achieve KPIs and manage your team to meet their KPIs.
3. Plan and lead the execution of class and in-store events in accordance with Company programs.
4. Lead the omnichannel processes.
5. Manage and execute shrink and safety programs.
6. Assist with cash reconciliation and bank deposits.
7. Assist with inventory processes, including RTV and ASN activities as needed.
8. Assist with onboarding of new team members.
9. Train, observe, and coach the customer experience team to achieve results; participate in performance management; support talent development; utilize leadership competencies.
10. Serve as Manager on Duty (MOD).
11. Interact with customers in an accepting and respectful manner; remain positive and serve as a role model.
12. Acknowledge customers, help locate products, and provide solutions.
13. Participate in truck unloading and stocking processes.
14. Manage shrink and safety programs.
15. Cross-train in Custom Framing selling and production.
16. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, planning and managing the workload with the Store Manager.

Preferred Knowledge/Skills/Abilities:

Other duties as assigned.

Experience required:

• Retail management experience preferred.

Physical requirements and work environment:

• Ability to stand for long periods, move throughout the store, bend, lift, and carry.
• Work includes nights, weekends, early mornings, and some outdoor work.

Applicants must meet legal requirements. Michaels is committed to inclusion and providing reasonable accommodations for individuals with disabilities.