Customer Experience Manager

BAYADA Home Health Care; Charlotte (NC); On-site; USD 45,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Experience Manager to enhance their Assistive Care State Programs in Charlotte, NC. This role offers the opportunity to make a significant impact on clients' lives by ensuring they receive high-quality home health care. The ideal candidate will thrive in a dynamic environment, managing client services, coordinating care, and building strong relationships with clients and caregivers. With a focus on career growth and a supportive team culture, this position promises to be rewarding both personally and professionally. Join this passionate team and help change lives every day!

Benefits

Competitive Pay

Weekly Paychecks

Comprehensive Benefits Package

Paid Holidays

401(k) with Match

PTO

Positive Team Culture

Career Growth Opportunities

Qualifications

• Bachelor's degree required with healthcare experience preferred.
• Supervisory experience is a plus and strong computer skills are needed.

Responsibilities

• Deliver exceptional home health care with compassion and reliability.
• Manage client services and coordinate care effectively.
• Develop strong relationships with clients and community partners.

Skills

Healthcare Experience

Supervisory Skills

Communication Skills

Interpersonal Skills

Computer Skills

Education

Bachelor's Degree

Tools

EMR Systems

Job description

Join to apply for the Customer Experience Manager role at BAYADA Home Health Care

1 week ago Be among the first 25 applicants

Join to apply for the Customer Experience Manager role at BAYADA Home Health Care

Get AI-powered advice on this job and more exclusive features.

Ready to make a meaningful impact while growing your career?

BAYADA Home Health Care is looking for a Customer Experience Manager to join our Assistive Care State Programs office in Charlotte, NC – and we want you on our team!

If you're a dynamic, motivated professional who thrives in a fast-paced, people-focused environment, this is your chance to step into an exciting role where you can build relationships, problem-solve, and help deliver top-quality home health care.

Why This Role?

• Make a Difference: Help ensure our clients receive compassionate, high-quality home health care.
• Fast-Paced & Rewarding: Manage client services, coordinate care, and proactively grow your caseload.
• Career Growth: We recognize talent! Advance within a company that values your ambition and leadership.
• Strong Team Culture: Work alongside a supportive team that’s passionate about making a real impact.
  
  
  

What You’ll Do as a Customer Experience Manager:

• Deliver Exceptional Service – Ensure clients receive outstanding home health care with compassion and reliability.
• Manage & Coordinate Care – Oversee scheduling, client needs, and service coordination.
• Build Relationships – Develop strong connections with clients, caregivers, referral sources, and community partners.
• Grow & Expand – Manage and proactively increase your caseload to help more clients in need.
• Collaborate & Lead – Partner with Clinical Managers to provide support and supervision to field employees.
• Monitor Performance – Oversee key metrics and ensure efficient fiscal management of your caseload.
  
  
  

What We’re Looking For:

• Bachelor’s degree (Required)
• Experience in healthcare, home care, or medical office preferred
• Supervisory experience is a plus
• Proven ability to take on increasing responsibility & meet goals
• Ambitious, motivated, and eager to grow
• Strong computer skills (EMR experience a plus!)
• Excellent communication & interpersonal skills
  
  
  

Why You’ll Love BAYADA:

• Award-Winning Workplace: Recognized by Newsweek, Forbes, and Glassdoor as one of the best places to work
• Competitive Pay & Weekly Paychecks
• Monday-Friday Schedule (No Nights or Weekends!)
• Comprehensive Benefits Package: Paid holidays, PTO, vision, dental, medical, employer-paid life insurance, 401(k) with match, and more
• Endless Growth Opportunities: We invest in you and your future
• Supportive Team & Positive Culture
• Small, Local Team with National Company Stability
  
  
  

Be part of something bigger than a job—join BAYADA Home Health Care and help us change lives every day.

Apply now and start your journey with a company that truly values you.

Learn more about BAYADA’s benefits: https://www.bayada.com/benefits



#joinBayada-RX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at BAYADA Home Health Care by 2x

Get notified about new Customer Experience Manager jobs in Charlotte, NC.

Customer Acquisition Manager, Success Managers and Retail

Customer Success Manager - Strategic Accounts

Charlotte, NC $45,000.00-$55,000.00 6 days ago

Customer Experience Coordinator - Charlotte, NC

Charlotte, NC $70,000.00-$80,000.00 16 hours ago

Associate Client Success Manager - Platform-on-Platform

Enterprise Customer Success Manager APAC

Charlotte, NC $80,000.00-$80,000.00 3 weeks ago

Enterprise Customer Success Manager Americas

Customer Success Manager - Digital Solutions - Truck Tire

Customer Service Representative - Remote

Charlotte, NC $40,000.00-$42,000.00 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.