Customer Experience Manager Part Time

Michaels Stores; Gastonia (NC); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Customer Experience Manager to enhance the shopping experience by leading effective front-end operations. This role involves managing a team, ensuring compliance with company policies, and delivering exceptional customer service. You will be responsible for executing omnichannel processes and planning engaging in-store events. If you have a passion for retail and a knack for leadership, this opportunity is perfect for you. Join a dynamic team that values customer satisfaction and promotes a collaborative work environment.

Qualifications

• Retail management experience preferred.
• Ability to lead and manage a team effectively.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and Company programs.
• Train and coach the customer experience team to achieve results.
• Plan and lead execution of class and in-store events.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Event Planning

Education

High School Diploma

Bachelor's Degree in Business Management

Job description

Join to apply for the Customer Experience Manager Part Time role at Michaels Stores.

Store - CHLT-GASTONIA, NC

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Responsibilities include:

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
3. Plan and lead the execution of class and in-store events in accordance with Company programs.
4. Lead the omnichannel processes.
5. Manage and execute shrink and safety programs.
6. Assist with cash reconciliation and bank deposits.
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
8. Assist with onboarding of new Team Members.
9. Train, observe, and coach the customer experience team to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development.
10. Serve as Manager on Duty (MOD).
11. Interact respectfully with others; promote the organization’s values; serve as a role model.
12. Acknowledge customers, help locate products, and provide solutions.
13. Participate in truck unloading and stocking processes, ensuring standards are met within budget.
14. Cross-train in Custom Framing selling and production.
15. In stores without a Framing Manager, lead high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager.

Preferred Knowledge/Skills/Abilities:

Other duties as assigned.

Experience required:

• Retail management experience preferred.

Physical Requirements & Work Environment:

• Ability to stand for long periods, move throughout the store, perform bending, lifting, reaching, and stretching.
• Lifting heavy boxes, using ladders for high shelves.
• Work includes nights, weekends, early mornings; some outdoor work; climate-controlled areas; some stockroom environments.

Applicants must meet legal requirements. Michaels is committed to inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.