Part Time Customer Experience Manager

Michaels Stores; Ellisville (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance the customer shopping experience through effective management of front-end operations. This role involves leading a team to meet key performance indicators and ensuring compliance with company policies. You'll be responsible for planning events, managing inventory processes, and training new team members. Join a vibrant retail environment where creativity thrives and every day brings new opportunities to inspire customers. If you're passionate about retail and enjoy working in a dynamic team, this position is perfect for you.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience in retail management preferred.
• Ability to manage customer service and team performance.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and company programs.
• Manage front-end operations and ensure compliance with policies.
• Train and coach customer experience team.

Skills

Retail management experience

Job description

Store - ST.L-ELLISVILLE, MO

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding of new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, promote commitment to the organization’s vision and values; project a positive image; serve as a role model
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking to ensure standards are met within budget
14. Manage and execute shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

• Retail management experience preferred

Physical Requirements

Work Environment

• Ability to remain standing for long periods
• Move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If assistance is needed for these functions, contact your supervisor for reasonable accommodation

• Public retail store setting; climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings

Applicants in the U.S. must satisfy legal requirements

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. We also own Artistree and MakerPlace by Michaels. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. More info at www.michaels.com.

We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, employee discounts, and more. Details at mikbenefits.com.

Michaels is an Equal Opportunity Employer. We support inclusion and provide reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.