Part Time Customer Experience Manager

Michael's; Ellisville (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated retail manager to enhance customer experiences and drive store performance. This role involves overseeing front-end operations, managing a team, and ensuring compliance with company standards. You will lead the execution of in-store events, train team members, and maintain high operational standards. Join a company that values creativity and team well-being, offering a supportive environment with benefits like health insurance and paid time off. If you are passionate about retail and customer service, this opportunity is perfect for you.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management is preferred.
• Ability to manage front-end operations effectively.

Responsibilities

• Assist Store Manager in managing store operations and compliance.
• Lead the execution of in-store events and promotions.
• Train and coach customer experience team members.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Store - ST.L-ELLISVILLE, MO

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with the onboarding of new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize leadership competencies for continued self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model for others
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking processes to ensure standards are followed and completed within budget
14. Manage and execute shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions by planning and managing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience:

• Retail management experience preferred

Physical Requirements and Work Environment:

• Ability to remain standing for long periods
• Move throughout the store
• Bend, lift, carry, reach, and stretch regularly
• Lift heavy boxes and access high shelves using ladders or similar equipment
• Work hours include nights, weekends, and early mornings
• Some outdoor work and handling of glass and heat press in the Frame shop

If assistance is needed to perform these functions, contact your supervisor for accommodations.

Applicants in the U.S. must meet legal requirements.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. We also own Artistree and MakerPlace by Michaels. Founded in 1973, headquartered in Irving, Texas, Michaels is the best place for all things creative.

We prioritize team wellbeing with benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. For accommodations, contact Customer Care at 1-800-642-4235.