Part-Time Customer Experience Lead

Five Below; Phoenix, Northern (AZ, KY); Hybrid; USD 18,000 - 25,000; Part time

Benefits offered by this job

Health coverage

Job summary

Five Below in Phoenix seeks an energetic leader to manage store operations and develop a high-performing crew. You will oversee daily activities, train staff on superb customer service, and ensure efficient receiving and stock placement.

You’ll also act as Manager on Duty, handling safety, cash, and alarms, while driving sales growth. You will train teammates on policies, product knowledge, and procedures, maintain excellent customer service, and partner with leadership to optimize merchandising

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking; maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Problem solving under pressure

Education

High School Graduate or equivalent

Job description

Five Below in Phoenix seeks an energetic leader to manage store operations and develop a high-performing crew. You will oversee daily activities, train staff on superb customer service, and ensure efficient receiving and stock placement.

You’ll also act as Manager on Duty, handling safety, cash, and alarms, while driving sales growth. You will train teammates on policies, product knowledge, and procedures, maintain excellent customer service, and partner with leadership to optimize merchandising