Part-Time Customer Experience Advocate

Home Fire Stove & Grill City; Salem (OR); On-site; USD 21,000 - 28,000; Part time

Job summary

Home Fire Stove & Grill City in Salem, Oregon seeks a part-time Customer Service Representative to greet customers in person, by phone, and via email. You will assist with product information, scheduling, and project updates while collaborating with sales and service teams to ensure a smooth experience from first contact through project completion.

The ideal candidate is customer-focused, organized, and a strong communicator who can manage multiple tasks and maintain accurate records.

Qualifications

• Strong communication and people skills.
• Friendly, positive, and professional attitude.
• Genuine desire to help customers and solve problems.
• Ability to build trust and maintain strong customer relationships.
• Excellent organization and attention to detail.
• Strong follow‑up and time‑management skills.
• Ability to handle multiple customers, phone calls, emails, and tasks efficiently.
• Comfortable answering customer questions and providing clear, helpful information.
• Team-oriented and willing to work closely with sales, service, and installation teams.
• Self‑motivated and dependable.
• Previous customer service, retail, office, or home improvement experience preferred, but not required.
• Ability and willingness to learn our products, services, and processes.

Responsibilities

• Greeting and assisting customers in person, by phone, and through email.
• Answering customer questions and providing product and service information.
• Scheduling appointments, service calls, and follow‑ups.
• Communicating with customers regarding project updates, timelines, and next steps.
• Following up with customers to ensure their needs are being met.
• Helping resolve customer concerns and finding appropriate solutions.
• Maintaining accurate customer information and records.
• Coordinating with sales, service, installation, and management teams.
• Assisting with general showroom and office responsibilities.
• Learning our products and services to better assist customers.

Skills

Strong communication

Customer service

Time management

Organization

Attention to detail

Teamwork

Job description

Home Fire Stove & Grill City in Salem, Oregon seeks a part-time Customer Service Representative to greet customers in person, by phone, and via email. You will assist with product information, scheduling, and project updates while collaborating with sales and service teams to ensure a smooth experience from first contact through project completion.

The ideal candidate is customer-focused, organized, and a strong communicator who can manage multiple tasks and maintain accurate records.